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The CX industry is in a disruptive state as IT decision-makers and customer contact leaders struggle with prioritizing and procuring budgets and persuading executives to align CX and corporate goals. There is a fear of failure in these uncertain times, making organizations less agile than in previous years. Trust, ease of use, and reliability are t...

Frost & Sullivan defines Communications Platforms as a Service (CPaaS) as any cloud-based platform that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications. In nearly all cases, the embedded communications and collaboration services leveraged through a CPaaS are a fe...

This research service provides market size and growth forecasts for FM software in Australia, along with segmentation by end-user sector (commercial office, government, education, healthcare, and others), types of solution (FM solutions, occupancy/space management solutions, collaboration solutions, niche point solutions, and resource planning solu...

The global medical imaging equipment and informatics industry is experiencing increasing demand for primary care, high prevalence of chronic diseases, and high footfall in screening centers, which are driving its growth. 2023 marked an increasing focus on oncology and precision imaging, indicated by the rising procurement of computed tomography (CT...

As digital ecosystems become more decentralized, network transformation has evolved from a technical upgrade to a strategic imperative. Enterprises are investing in cloud, AI/machine learning, the internet of things, and augmented and virtual reality to enhance productivity and user experience. To unlock the full potential of these innovations, org...

The global next-generation firewall (NGFW) market is undergoing a rapid transformation as organizations shift to hybrid, multicloud, and edge environments that outgrow traditional, perimeter-based security models. As cyber threats accelerate in sophistication and adversaries adopt AI-driven techniques, enterprises require unified and simplified sec...

26 Feb 2026  |  Global  |  Market Research

Managed Security Services Sector, Global, 2023–2028

Increasing Cyber Threats, Operational Complexity, and Regulations Amid Continued Skills Shortages Are Driving Transformational Growth in MSS

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The managed security services (MSS) market is entering a structurally resilient phase of growth, driven by rising operational complexity, persistent cybersecurity skills shortages, escalating regulatory pressure, and accelerating convergence across security, networking, and cloud domains. No longer positioned as a stopgap for in-house staffing gaps...

07 May 2026  |  Global  |  Frost Radar

Frost Radar™: Managed Security Services in the Americas, 2026

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Managed security services (MSS) are strategically significant in the complex threat landscape shaped by hybrid work, multicloud and SaaS adoption, identity sprawl, OT digitization, skills shortages, ransomware, nation-state activity, regulatory pressure, and increasingly AI-enabled threats. In the Americas, MSS providers of outsourced and co-manage...

This Frost Radar™ on digital industrial platforms was conceived and built as the competitive benchmark analysis derived from Frost & Sullivan’s Global Digital Industrial Platforms Growth Opportunities study published in March 2022. This Frost Radar™ features what Frost & Sullivan considers to be the top 33 companies in the digital industrial pla...