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09 Feb 2021  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services Market in Latin America, 2020

A Benchmarking System to Spark Companies to Action—Innovation That Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and the key differentiator deciding a business’ fate. Demand for outsourced CX services is growing steadily in today’s consumer-centric marketplace as customers demand more personalized, relevant, proactive, and engaging experiences. A superior end-to-end CX journey ...

Rapid urbanization, water stress, and climate change has forced urban water utilities to adopt smart solutions that could enable efficiency and optimization. Smart water meters have enabled utilities to recover costs, sustain water infrastructure, ensure optimized distribution, reduce wastage, improve system and resource efficiency, and provide cus...

Huge opportunities in energy savings have presented an excellent market opportunity for LED lighting across the globe. The LED market is also driven by factors like reduced cost, longer lifespan and government initiatives and regulations. The LED lighting market is set to grow at a rate of 8.4% from $58,619 million in 2018 to $95,040 in 2025. The ...

The global elevator market is generally deemed low risk and is steadily growing. The market is closely tied to the performance of the global real estate development market, as an elevator is a common and important component in a building. The market is expected to grow about 4% annually from 2018 to 2025, attributed to three factors: the demand for...

5G deployments are an important trend in the telecom industry. The deployments call for substantial incorporation of network virtualization as the entire 5G spectrum can be split into several virtualized network slices that can be independently owned and managed by any kind of enterprise from any type of industry vertical. 5G will also serve as a p...

Cloud computing has quickly become integral to many organizations business operations. These organizations have utilized the cloud to drive digital transformation initiatives and improve operational efficiency and productivity rates, among other purposes. Their use of the cloud has also unlocked new technologies, among them, containers and Kuberne...

The customer experience (CX) outsourcing services landscape will sustain a strong growth trajectory during the next five years. Two drivers will fuel this momentum: the increasing acceptance of CX as a formidable competitive differentiation strategy and undeniable incentives for companies to outsource their CX operations. For the third year in a...

In 1921, geophysical acquisition technology which involves the generation and acquisition of seismic data to image sub-surface geology revolutionized earth science and resource exploration. Seismic technologies have come a long way since then; they now have the ability to illuminate and image complex subsurface targets at lower acquisition costs. O...

Rigid plastics are well suited for packaging: they are lightweight, break- and shatter-proof, and easy on the pocket. They are used to make caps, closures, cups, and bottles, and other packaging items. Increasing demand from end-use industries such food and beverage and pharmaceuticals, consumer preferences for convenience, and new product and tech...