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05 Oct 2021  |  North America  |  Customer Research
Global Customer Perspectives on Contact Center Trends by Country
Impact of COVID-19 on Top Contact Center Markets
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
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13 Oct 2021  |  Global  |  Technology Research
Global Neurological Therapies Growth Opportunities
Need for Effective Palliative Management Driving Technology Advances in Neurological Disease Drug Development
Neurological diseases refer to disorders of the brain, nerves, and spinal cord that lead to structural, biochemical, or electrical complications in the body. Major causes of neurological disorders include brain, spinal cord, or nerve injury; genetic disorders; congenital abnormalities; infections; and lifestyle. Neurological diseases include an ext...
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15 Nov 2021  |  Asia Pacific  |  Tracker
Asia-Pacific Network Security Market Tracker, Q2 2021
Integrated Cybersecurity Platform Approach Continues to Drive the Asia-Pacific Network Security Market
The APAC network security market continues to witness a healthy YoY growth of 16.7% in Q2 2021, driven by the strong growth of firewall segment. The firewall segment remained as the biggest technology segment and it registered a strong double-digit year-on-year growth rate of 19.8% in Q2 2021. The SSL VPN segment registered a declining YoY growt...
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02 May 2019  |  Global  |  Technology Research
Technologies for Valorisation of Waste Streams from Oil & Gas Operations
Stakeholders realize the importance of implementing new processes to reclaim and reuse oil from sludge and emulsion solids
Oil sludge is produced at various stages of the oil industry from exploration, production, transportation, processing, and storage. Majority of the sludge is produced at waste water treatment plants considering that large quantities of water are used at critical nodes of the refinery process including desalting, thermal cracking, distillation and c...
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23 Dec 2022  |  Europe  |  Customer Research
Voice of the Customer: Electric Vehicle & Powertrain Services and Features, 2022
European Customer Survey to Assess EV Drivers, Attributes, and Charging Infrastructure
Europe continues to be the leading market for electric vehicles. BEVs are considered ‘clean’ innovations where tech gadgets render high-tech attributes when compared to ICEs. Frost & Sullivan assessed new customer attitudes and preferences for alternative vehicles and powertrains by vehicle segment and key demographics. Frost & Sullivan carried out...
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23 Oct 2019  |  North America  |  Market Research
The Impact of the US-China Trade War on Southeast Asian Countries, 2018
Even the Beneficiaries of the US-China Trade War Face the Impact of the Global Slowdown
This report provides an overview of the US-China trade war plan and its consequences. It also investigates the impacts of the US-China trade war on Vietnam, Malaysia, and Singapore. The US-China trade war has been the main reason behind the uncertainty in financial markets during 2018 and 2019, which has affected investor confidence globally. For ...
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20 Jan 2020  |  Global  |  Market Research
Global Truck Video Safety Solutions Market, Forecast to 2025
The Shift from 2G/3G to 4G Holds the Potential to Change Market Dynamics
The research service analyzes the global truck video safety solutions market (2018-2025) and presents an overview of growth opportunities and implications. According to the Federal Motor Carrier Safety Administration (FMCSA)’s safety compliance and enforcement program—Compliance, Safety, And Accountability (CSA)—fleets must improve safe drivi...
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07 Feb 2020  |  North America  |  Market Research
Industry 4.0—Adoption Index
Where are the End Users?
While several manufacturing enterprises are still struggling to understand what Industry 4.0 implementation really means to them, the benefits that Industry 4.0 promises to deliver are too hard to ignore. Globally, several strategic initiatives that can guide manufacturers to successfully manage their digital transformation journey are underway. Se...
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13 Dec 2024  |  Global  |  Market Research
UCaaS Market, North America, 2024–2030
AI-Powered Capabilities Will Redefine UCaaS Value Propositions by 2030
Compelling benefits, such as flexible capacity adjustments, rapid access to innovative features and capabilities, CAPEX avoidance, and ability to outsource routine solution management to an expert third party, will drive a steady shift to cloud communications services over the forecast period. Communications upgrades are increasingly a key part of ...
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19 May 2025  |  Global  |  Market Research
CX Leaders Navigate Disruption in a New Era of Customer Contact
Analyst Perspectives from Frost & Sullivan’s 2025 Customer Contact East MindXchange
The 21st Annual Customer Contact East 2025 MindXchange provided valuable insights into navigating the evolving customer experience (CX) landscape. This year’s key takeaways emphasize the importance of returning to basics to preserve a company’s core essence amid ongoing digital transformation, geopolitical chaos, and technology disruption. Think of...
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