Search results for: 'organization future plan reporting workforce'

As organizations seek to simplify network architectures and gain flexibility for distributed workforces and application environments, SD-WAN deployments continue to increase significantly across Europe. SD-WAN plays a central role in network transformation by merging networking and security, enabling agility, cost optimization, and improved cloud c...

This study examines current and near-term SMB (small and mid-sized business) demand for mobile worker software applications. It also profiles a subset of mobile worker app providers that are successfully reaching the SMB sector and identifies future growth opportunities in this market. The information contained in this study allows mobile worker a...

While most companies in the Asia-Pacific region are expected to explore the Contact Center as a Service (CCaaS) model, many of them would look for ways to increase the returns on their investment from their existing infrastructures. These companies are likely to adopt hybrid solutions, as established system vendors start offering more deployment op...

During the past decade, policy tied to diversification into the non-oil economy has taken center stage as GCC and African oil and gas exporters prioritize expansion of the non-oil economies through their long-term vision plans. Despite challenging global economic conditions, several GCC and African countries are accelerating their pace of economic ...

Agent Performance Optimization (APO) is a set of contact center applications that seek to increase agent effectiveness, reduce workforce costs and improve service levels. This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on quality monit...

Many predicted that 2020 would be the year that fifth-generation (5G) mobile technology moved from something discussed as “coming soon” to a reality in many consumers’ lives. The move to 5G will not be an overnight occurrence, but one planned to gradually evolve over the next decade. The evolution of 5G starts with the consumer market: the latest A...

The development of electric vehicles (EVs) is accelerating due to the low cost of ownership and operation, simplicity in design, and adaptability to different environments. The future success of these vehicles depends on mass deployment in the world's biggest markets, including Taiwan. Taiwan is the leading consumer of electric two-wheelers, as it ...

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...

The move to the cloud and hybrid workspaces has become the business norm, with user, machine, and workload identity management requiring a cloud-native and cloud-first approach. In an increasingly complex hybrid and multi-cloud architecture environment, amid growing security concerns and increasing use cases, limitations due to certificate issuance...