Search results for: 'development both iot'

This research study covers the workforce optimization market in the contact center space from a global lens. The study outlines the key elements present in a comprehensive WFO strategy as well as some of the main players in the global workforce optimization market. The COVID-19 pandemic has accelerated the need for modern contact centers to mana...

Well-established businesses receive massive amounts of feedback every day, obtained through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. This presents companies with an opportunity to collect remarkable volumes of customer data that they can use to enhance market intelligence. VoC refers to the pr...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

Cybersecurity compliance and guidance are key initiatives driving the Greater China managed security services (MSS) market. Local governments have placed more emphasis on cybersecurity, thereby raising awareness among both public and private sector enterprises in the region. In the face of tightening regulations, enterprises are increasingly seekin...

This Frost & Sullivan research service provides market sizing and forecasts by segment and technology, both in terms of lines and revenues and market share figures. In this research, Frost & Sullivan's expert analysts thoroughly examine the following markets: fixed telephony, data communications (VPN IP MPLS, Carrier Ethernet, and other technologie...

Majority of the UPS systems has battery to store energy that will be used during power outage. The stationary lead-acid battery is the predominant battery chemistry used in these UPS, while lithium ion is the emerging chemistry that is revolutionizing the industry. Among the UPS applications, the role of batteries in commercial, industrial, data ce...

This Frost & Sullivan research service analyzes the global hydraulic hoses and fittings market from 2015 to 2024, with 2018 as the base year. This study examines various applications, both mobile and industrial, in which hydraulic hoses and hydraulic fittings are used. Industrial applications have been broken out as a distinct application, to furth...

28 Jun 2019  |  Europe  |  Market Research

Growth Opportunities in the UK Facility Management Market, Forecast to 2025

Market Transformation Driven by Convergence of FM with Workplace Change Management to Offer Business Productivity

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Key Issues Addressed

The facility management (FM) market in the United Kingdom is going through a transformation driven by technology innovation, new business models, emerging value propositions, and creative new service offerings. The UK FM market is one of the most developed and mature in the world with a highly competitive international supply base. FM services are ...

23 Jul 2019  |  Global  |  Market Research

Global Vehicle OEMs’ New Online Retail Strategies, Forecast to 2025

Online Vehicles Sales are Expected to Comprise 5% of Global Vehicle Sales by 2025, With China as a Leading Market

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The definition of online retail in this research service refers to when a vehicle is purchased (part payment as a down payment/outright purchase) through an online portal, without interaction at a physical dealership; in this case, the sale is considered to be an online sale. The global online retail scene is prevalent in regions such as the United...