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Market Transformation Driven by Convergence of FM with Workplace Change Management to Offer Business Productivity
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The facility management (FM) market in the United Kingdom is going through a transformation driven by technology innovation, new business models, emerging value propositions, and creative new service offerings. The UK FM market is one of the most developed and mature in the world with a highly competitive international supply base. FM services are commoditising and organic growth is hard to find so companies need to innovate if they are to keep growing and remain profitable. The industry will continue to move towards service integration and sophisticated advisory services focused on business productivity and M&A activity will continue apace. The UK FM market has evolved to become the largest in Europe and one of the most sophisticated and competitive in the world. However, competition is fierce and both growth and margins are under pressure from commoditisation and customers. There are good opportunities for companies that target the highest growth services and sectors, but there are also significant challenges for those that fail to adapt (as we witnessed with the collapse and exit from the market of Carillion in 2018). Meanwhile, collaboration and partnership are increasingly critical as the UK market becomes disrupted by technology and new business models.
This study takes a deep look at the growth opportunities in the UK FM market in the wake of these transformations. The study includes growth forecasts, comprehensive market metrics, competitive analysis, service trends, customer sector trends, regional trends, and a mapping of the most attractive opportunities for growth to 2025.
This study also looks at opportunities in adjacent and converging markets such as energy management, sustainability, and workplace change management. All of these will have a transforming effect on FM in the UK over the coming years. The pace of change in the market is faster than suppliers have ever seen and collaboration is key to avoid being left behind.
Key Issues Addressed
Author: John Raspin
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