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Affirmation on Customer Experience and Advanced Technologies to Stimulate FM Development
07-Apr-2022
South Asia, Middle East & North Africa
Market Research
PCB8-01-00-00-00
EN01312-SA-MT_26439
Facility Management (FM) includes outsourced services associated with running or maintaining a facility, such as janitorial, engineering, security, environmental, landscaping, and other related services. In this study, Frost & Sullivan segments FM into 3 main service categories, namely hard
FM services, soft FM services, and additional services. The geographical scope of the study includes the members of the Gulf Cooperation Council, namely Bahrain, Kuwait, Oman, Qatar, Kingdom of Saudi Arabia (KSA), and the United Arab Emirates (UAE). End users of FM covered in this study include commercial, institutional, public and infrastructure, industrial, and others. Residential end users are excluded from this study.
In 2020 FM revenue in the GCC declined by a significant 9.0% due to the pandemic. Cancellations and postponements of building construction and inauguration of new buildings drastically reduced the revenue from new FM contracts. Building construction projects in the GCC largely resumed in 2021 in the midst of new COVID-19 infections globally and in the region. The lukewarm economic conditions led to moderate 7.8% growth in the FM market in 2021. By 2027, FM revenue is expected to grow to nearly $29.95 billion.
Soft services were the largest service type in the GCC in 2021, and are expected to remain the largest segment in 2022 and 2023. Hard services are expected to gain importance in the GCC FM market. They will overtake soft services as the largest FM service type in 2024 and will continue their dominance till 2027. Hard services are expected to record the highest CAGR of 16.0% compared to other FM service types. Additional services are the smallest service type by revenue, but make up for an important segment, which is expected to record double-digit CAGR from 2021 to 2027.
The top-3 end users are commercial, institutional, and industrial, cumulatively accounting for 86.2% share of FM revenue in 2021. The fastest-growing end-user segment is industrial, which is likely to grow at a CAGR of 14.9% from 2021 to 2027. This is attributed to the expansion of manufacturing activities and continuation of oil and gas downstream business in the region. Nonetheless, the commercial sector will remain the largest end user throughout the forecast period. Factors for FM adoption in commercial facilities, including offices and shopping malls, are green building certifications and corporate sustainability initiatives.
An estimated 8.4% of the revenue from the outsourced FM segment was attributed to IFM contracts in 2021. The penetration rate of IFM in GCC is comparatively lower than the global average of about 13.0%. Key growth opportunities in the GCC FM market include leverage of advanced technologies for service advancement, resource management for first-mover advantage, sustainability solutions for competitive differentiation, and building occupant experience for FM client retention.
Author: Melvin Leong
Why is it Increasingly Difficult to Grow?
The Strategic Imperative 8™
The Impact of the Top Three Strategic Imperatives on Facility Management (FM)
Growth Opportunities Fuel the Growth Pipeline Engine™
Scope of Analysis
Market Segmentation
Market Segmentation (continued)
Key Competitors
Key Competitors (continued)
Gross Domestic Product
Construction
Future Effect of COVID-19 on Project Spending
Key Growth Metrics
Growth Drivers
Growth Restraints
Forecast Assumptions
Revenue Forecast
Revenue Forecast Analysis
Revenue Forecast by Service Type
Revenue Forecast Analysis by Service Type
COVID-19 Pandemic—Impacts and Risks by Service Type
Revenue Forecast by End User
Revenue Forecast Analysis by End User
COVID-19 Pandemic—Impacts and Risks by End User
Revenue Forecast by Region
Revenue Forecast Analysis by Region
Outsourced FM Trend
IFM Penetration Trend
Competitive Environment
Competitive Environment (continued)
Revenue Share
Overview of FM Participants
Overview of FM Participants (continued)
Overview of FM Participants (continued)
Key Growth Metrics
Revenue Forecast and Analysis
Revenue Forecast and Analysis by Service Type
Revenue Forecast and Analysis by End User
Outsourced FM Trend
IFM Penetration Trend
Competitive Environment
Overview of FM Participants
Key Growth Metrics
Revenue Forecast and Analysis
Revenue Forecast and Analysis by Service Type
Revenue Forecast and Analysis by End User
Outsourced FM Trend
IFM Penetration Trend
Competitive Environment
Overview of FM Participants
Key Growth Metrics
Revenue Forecast and Analysis
Revenue Forecast and Analysis by Service Type
Revenue Forecast and Analysis by End User
Outsourced FM Trend
IFM Penetration Trend
Competitive Environment
Overview of FM Participants
Overview of FM Participants (continued)
Key Growth Metrics
Revenue Forecast and Analysis
Revenue Forecast and Analysis by Service Type
Revenue Forecast and Analysis by End User
Outsourced FM Trend
IFM Penetration Trend
Competitive Environment
Overview of FM Participants
Overview of FM Participants (continued)
Key Growth Metrics
Revenue Forecast and Analysis
Revenue Forecast and Analysis by Service Type
Revenue Forecast and Analysis by End User
Outsourced FM Trend
IFM Penetration Trend
Competitive Environment
Overview of FM Participants
Overview of FM Participants (continued)
Key Growth Metrics
Revenue Forecast and Analysis
Revenue Forecast and Analysis by Service Type
Revenue Forecast and Analysis by End User
Outsourced FM Trend
IFM Penetration Trend
Competitive Environment
Overview of FM Participants
Overview of FM Participants (continued)
Overview of FM Participants (continued)
Growth Opportunity 1: Leveraging Advanced Technologies for Service Advancement
Growth Opportunity 1: Leveraging Advanced Technologies for Service Advancement (continued)
Growth Opportunity 2: Resource Management for First-mover Advantage
Growth Opportunity 2: Resource Management for First-mover Advantage (continued)
Growth Opportunity 3: Sustainability Solutions for Competitive Differentiation
Growth Opportunity 3: Sustainability Solutions for Competitive Differentiation (continued)
Growth Opportunity 4: Building Occupant Experience for FM Client Retention
Growth Opportunity 4: Building Occupant Experience for FM Client Retention (continued)
Your Next Steps
Why Frost, Why Now?
List of Exhibits
List of Exhibits (continued)
List of Exhibits (continued)
List of Exhibits (continued)
List of Exhibits (continued)
List of Exhibits (continued)
Legal Disclaimer
List of Figures
- Real GDP Growth, GCC, 2019–2022
- Percent of Value of Awarded Construction Projects by Country, GCC, 2020
- Value of Construction Contract Tenders, KSA and UAE, 2018–2020
- Future Effect of COVID-19 on Project Spending, GCC, 2020
- Facility Management: Key Growth Metrics, GCC, 2021
- Facility Management: Growth Restraints, GCC, 2022–2027
- Facility Management: Growth Restraints, GCC, 2022–2027
- Facility Management: Revenue Forecast, GCC, 2019–2027
- Facility Management: Revenue Forecast by Service Type, GCC, 2019–2027
- Facility Management: COVID-19 Pandemic Impacts and Risks by Service Type, GCC, 2022–2027
- Facility Management: Revenue Forecast by End User, GCC, 2019–2027
- Facility Management: COVID-19 Pandemic Impacts and Risks by End User, GCC, 2022–2027
- Facility Management: Revenue Forecast by Region, GCC, 2019–2027
- Facility Management: Percent Revenue by Service Delivery, GCC, 2021
- Facility Management: Percent Revenue Forecast by Service Delivery, GCC, 2027
- Facility Management: Percent of Revenue by Service Delivery Model, GCC, 2021
- Facility Management: Forecast Percent of Revenue by Service Delivery Model, GCC, 2027
- Facility Management: Competitive Environment, GCC, 2021
- Facility Management: Notable M&As, GCC, 2021
- Facility Management: Revenue Share of Top Participants by Tier, GCC, 2021
- Facility Management: Office Presence of FM Participants, GCC, 2021
- Facility Management: Key Growth Metrics, Bahrain, 2021
- Facility Management: Revenue Forecast, Bahrain, 2019–2027
- Facility Management: Revenue Forecast by Service Type, Bahrain, 2019–2027
- Facility Management: Revenue Forecast by End User, Bahrain, 2019–2027
- Facility Management: Percent Revenue by Service Delivery, Bahrain, 2021
- Facility Management: Percent Revenue Forecast by Service Delivery, Bahrain, 2027
- Facility Management: Percent of Revenue by Service Delivery Model, Bahrain, 2021
- Facility Management: Forecast Percent of Revenue by Service Delivery Model, Bahrain, 2027
- Facility Management: Competitive Environment, Bahrain, 2021
- Facility Management: Propositions of FM Participants, Bahrain, 2021
- Facility Management: Key Growth Metrics, Kuwait, 2021
- Facility Management: Revenue Forecast, Kuwait, 2019–2027
- Facility Management: Revenue Forecast by Service Type, Kuwait, 2019–2027
- Facility Management: Revenue Forecast by End User, Kuwait, 2019–2027
- Facility Management: Percent of Revenue by Service Delivery, Kuwait, 2021
- Facility Management: Forecast Percent of Revenue by Service Delivery, Kuwait, 2027
- Facility Management: Percent of Revenue by Service Delivery Model, Kuwait, 2021
- Facility Management: Forecast Percent of Revenue by Service Delivery Model, Kuwait, 2027
- Facility Management: Competitive Environment, Kuwait, 2021
- Facility Management: Propositions of FM Participants, Kuwait, 2021
- Facility Management: Key Growth Metrics, Oman, 2021
- Facility Management: Revenue Forecast, Oman, 2019–2027
- Facility Management: Revenue Forecast by Service Type, Oman, 2019–2027
- Facility Management: Revenue Forecast by End User, Oman, 2019–2027
- Facility Management: Percent Revenue by Service Delivery, Oman, 2021
- Facility Management: Percent Revenue Forecast by Service Delivery, Oman, 2027
- Facility Management: Percent of Revenue by Service Delivery Model, Oman, 2021
- Facility Management: Forecast Percent of Revenue by Service Delivery Model, Oman, 2027
- Facility Management: Competitive Environment, Oman, 2021
- Facility Management: Propositions of FM Participants, Oman, 2021
- Facility Management: Key Growth Metrics, Qatar, 2021
- Facility Management: Revenue Forecast, Qatar, 2019–2027
- Facility Management: Revenue Forecast by Service Type, Qatar, 2019–2027
- Facility Management: Revenue Forecast by End User, Qatar, 2019–2027
- Facility Management: Percent Revenue by Service Delivery, Qatar, 2021
- Facility Management: Percent Revenue Forecast by Service Delivery, Qatar, 2027
- Facility Management: Percent of Revenue by Service Delivery Model, Qatar, 2021
- Facility Management: Forecast Percent of Revenue by Service Delivery Model, Qatar, 2027
- Facility Management: Competitive Environment, Qatar, 2021
- Facility Management: Propositions of FM Participants, Qatar, 2021
- Facility Management: Key Growth Metrics, KSA, 2021
- Facility Management: Revenue Forecast, KSA, 2019–2027
- Facility Management: Revenue Forecast by Service Type, KSA, 2019–2027
- Facility Management: Revenue Forecast by End User, KSA, 2019–2027
- Facility Management: Percent Revenue by Service Delivery, KSA, 2021
- Facility Management: Percent Revenue Forecast by Service Delivery, KSA, 2027
- Facility Management: Percent of Revenue by Service Delivery Model, KSA, 2021
- Facility Management: Forecast Percent of Revenue by Service Delivery Model, KSA, 2027
- Facility Management: Competitive Environment, KSA, 2021
- Facility Management: Propositions of FM Participants, KSA, 2021
- Facility Management: Key Growth Metrics, UAE, 2021
- Facility Management: Revenue Forecast, UAE, 2019–2027
- Facility Management: Revenue Forecast by Service Type, UAE, 2019–2027
- Facility Management: Revenue Forecast by End User, UAE, 2019–2027
- Facility Management: Percent Revenue by Service Delivery, UAE, 2021
- Facility Management: Percent Revenue Forecast by Service Delivery, UAE, 2027
- Facility Management: Percent of Revenue by Service Delivery Model, UAE, 2021
- Facility Management: Forecast Percent of Revenue by Service Delivery Model, UAE, 2027
- Facility Management: Competitive Environment, UAE, 2021
- Facility Management: Propositions of FM Participants, UAE, 2021
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| Deliverable Type | Market Research |
|---|---|
| Author | Melvin Leong |
| Industries | Environment |
| No Index | No |
| Is Prebook | No |
| List of Charts and Figures | Real GDP Growth, GCC, 2019–2022~ Percent of Value of Awarded Construction Projects by Country, GCC, 2020~ Value of Construction Contract Tenders, KSA and UAE, 2018–2020~ Future Effect of COVID-19 on Project Spending, GCC, 2020~ Facility Management: Key Growth Metrics, GCC, 2021~ Facility Management: Growth Restraints, GCC, 2022–2027~ Facility Management: Growth Restraints, GCC, 2022–2027~ Facility Management: Revenue Forecast, GCC, 2019–2027~ Facility Management: Revenue Forecast by Service Type, GCC, 2019–2027~ Facility Management: COVID-19 Pandemic Impacts and Risks by Service Type, GCC, 2022–2027~ Facility Management: Revenue Forecast by End User, GCC, 2019–2027~ Facility Management: COVID-19 Pandemic Impacts and Risks by End User, GCC, 2022–2027~ Facility Management: Revenue Forecast by Region, GCC, 2019–2027~ Facility Management: Percent Revenue by Service Delivery, GCC, 2021~ Facility Management: Percent Revenue Forecast by Service Delivery, GCC, 2027~ Facility Management: Percent of Revenue by Service Delivery Model, GCC, 2021~ Facility Management: Forecast Percent of Revenue by Service Delivery Model, GCC, 2027~ Facility Management: Competitive Environment, GCC, 2021~ Facility Management: Notable M&As, GCC, 2021~ Facility Management: Revenue Share of Top Participants by Tier, GCC, 2021~ Facility Management: Office Presence of FM Participants, GCC, 2021~ Facility Management: Key Growth Metrics, Bahrain, 2021~ Facility Management: Revenue Forecast, Bahrain, 2019–2027~ Facility Management: Revenue Forecast by Service Type, Bahrain, 2019–2027~ Facility Management: Revenue Forecast by End User, Bahrain, 2019–2027~ Facility Management: Percent Revenue by Service Delivery, Bahrain, 2021~ Facility Management: Percent Revenue Forecast by Service Delivery, Bahrain, 2027~ Facility Management: Percent of Revenue by Service Delivery Model, Bahrain, 2021~ Facility Management: Forecast Percent of Revenue by Service Delivery Model, Bahrain, 2027~ Facility Management: Competitive Environment, Bahrain, 2021~ Facility Management: Propositions of FM Participants, Bahrain, 2021~ Facility Management: Key Growth Metrics, Kuwait, 2021~ Facility Management: Revenue Forecast, Kuwait, 2019–2027~ Facility Management: Revenue Forecast by Service Type, Kuwait, 2019–2027~ Facility Management: Revenue Forecast by End User, Kuwait, 2019–2027~ Facility Management: Percent of Revenue by Service Delivery, Kuwait, 2021~ Facility Management: Forecast Percent of Revenue by Service Delivery, Kuwait, 2027~ Facility Management: Percent of Revenue by Service Delivery Model, Kuwait, 2021~ Facility Management: Forecast Percent of Revenue by Service Delivery Model, Kuwait, 2027~ Facility Management: Competitive Environment, Kuwait, 2021~ Facility Management: Propositions of FM Participants, Kuwait, 2021~ Facility Management: Key Growth Metrics, Oman, 2021~ Facility Management: Revenue Forecast, Oman, 2019–2027~ Facility Management: Revenue Forecast by Service Type, Oman, 2019–2027~ Facility Management: Revenue Forecast by End User, Oman, 2019–2027~ Facility Management: Percent Revenue by Service Delivery, Oman, 2021~ Facility Management: Percent Revenue Forecast by Service Delivery, Oman, 2027~ Facility Management: Percent of Revenue by Service Delivery Model, Oman, 2021~ Facility Management: Forecast Percent of Revenue by Service Delivery Model, Oman, 2027~ Facility Management: Competitive Environment, Oman, 2021~ Facility Management: Propositions of FM Participants, Oman, 2021~ Facility Management: Key Growth Metrics, Qatar, 2021~ Facility Management: Revenue Forecast, Qatar, 2019–2027~ Facility Management: Revenue Forecast by Service Type, Qatar, 2019–2027~ Facility Management: Revenue Forecast by End User, Qatar, 2019–2027~ Facility Management: Percent Revenue by Service Delivery, Qatar, 2021~ Facility Management: Percent Revenue Forecast by Service Delivery, Qatar, 2027~ Facility Management: Percent of Revenue by Service Delivery Model, Qatar, 2021~ Facility Management: Forecast Percent of Revenue by Service Delivery Model, Qatar, 2027~ Facility Management: Competitive Environment, Qatar, 2021~ Facility Management: Propositions of FM Participants, Qatar, 2021~ Facility Management: Key Growth Metrics, KSA, 2021~ Facility Management: Revenue Forecast, KSA, 2019–2027~ Facility Management: Revenue Forecast by Service Type, KSA, 2019–2027~ Facility Management: Revenue Forecast by End User, KSA, 2019–2027~ Facility Management: Percent Revenue by Service Delivery, KSA, 2021~ Facility Management: Percent Revenue Forecast by Service Delivery, KSA, 2027~ Facility Management: Percent of Revenue by Service Delivery Model, KSA, 2021~ Facility Management: Forecast Percent of Revenue by Service Delivery Model, KSA, 2027~ Facility Management: Competitive Environment, KSA, 2021~ Facility Management: Propositions of FM Participants, KSA, 2021~ Facility Management: Key Growth Metrics, UAE, 2021~ Facility Management: Revenue Forecast, UAE, 2019–2027~ Facility Management: Revenue Forecast by Service Type, UAE, 2019–2027~ Facility Management: Revenue Forecast by End User, UAE, 2019–2027~ Facility Management: Percent Revenue by Service Delivery, UAE, 2021~ Facility Management: Percent Revenue Forecast by Service Delivery, UAE, 2027~ Facility Management: Percent of Revenue by Service Delivery Model, UAE, 2021~ Facility Management: Forecast Percent of Revenue by Service Delivery Model, UAE, 2027~ Facility Management: Competitive Environment, UAE, 2021~ Facility Management: Propositions of FM Participants, UAE, 2021~ |
| Podcast | No |
| WIP Number | PCB8-01-00-00-00 |
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