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The business telephone system, commonly referred to as a private branch exchange (PBX), predates the invention of the Internet, Ethernet and the personal computer. As such, legacy PBXs were always deployed on dedicated infrastructure. The call-control manager was a standalone hardware server or appliance serving as the bridge between the PSTN and h...

27 Aug 2020  |  Global  |  Market Research

Smart Labs as Key Drivers for the Digital Transformation of Diagnostic Laboratories, 2020

Robotic Automation, Internet of Things (IoT), and Artificial Intelligence (AI) Offering Growth Opportunities for Academic and Commercial Diagnostics Labs

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Key Issues Addressed

Diagnostic academic and commercial research labs suffer from cost pressures, given the ongoing Protecting Access to Medicare Act (PAMA) regulations and reproducibility issues, and are under productivity strain. The recent COVID-19 pandemic leading to increasing test volumes and renewed focus on research and development (R&D) to drive innovation wil...

Increasing populations and urbanization paralleled by the surging demand for mobility has overburdened transport networks, particularly in urban areas. Such pressures have also intensified problems related to pollution and congestion. The mobility landscape in cities is transforming rapidly. Discrete, siloed, and narrow definitions of transporta...

21 Dec 2020  |  Global  |  Market Research

Third-party NDT Technologies to Drive the Global NDT Inspection Services Market Growth, 2020

Affordability and Enhanced User Experience Create New Growth Opportunities

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Key Issues Addressed

The global non-destructive testing (NDT) services market revenue in 2020 is $8,865.9 million, and is expected to grow at a compound annual growth rate (CAGR) of 3.2% between 2020 and 2025. North America (NA) is the biggest market for NDT services, holding 32.4% of the global revenue. The Asia-Pacific (APAC) region is expected to witness the highest...

07 Jan 2021  |  North America  |  Market Research

North American Mobile Situational Awareness Market is Accelerating Out of Early Adopter Stage

Heightened First-Responder Safety and Effectiveness, Coupled with Affordable Subscription Pricing, Create New Growth Opportunities

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Key Issues Addressed

This study examines the North American mobile situational awareness market. For the purposes of this study, mobile situational awareness offerings are defined as software solutions that put near real-time information about critical field situations at the disposal of emergency first responder teams via their mobile devices. This information usually...

09 Feb 2021  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services Market in Latin America, 2020

A Benchmarking System to Spark Companies to Action—Innovation That Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and the key differentiator deciding a business’ fate. Demand for outsourced CX services is growing steadily in today’s consumer-centric marketplace as customers demand more personalized, relevant, proactive, and engaging experiences. A superior end-to-end CX journey ...

Transportation industry participants face significant challenges as expanding populations and urban density cause congestion, high carbon emissions rates, and parking deficits. One way city planners seek to remedy these unfortunate effects is by optimizing their mobility networks. The need to effectively manage the various mobility modes became mor...

COVID-19 has had a global impact, with governments resorting to national lockdowns and social distancing measures to mitigate the spread of the virus. The result was a large-scale drop in business confidence, consumer demand, and industrial production, leading to a global economic recession in 2020. A large number of workplaces closed indefinitely ...

24 Sep 2021  |  Global  |  Market Research

Airport Digitalization—Technology Trends and Future Best Practices

Big Data, Advanced Analytics, and Cloud Computing Help Transform the Technology Strategy of Airports

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Global airports have faced extreme challenges in generating sustainable revenues and maintaining expenditure due to the sudden decline in passenger demand and aircraft operations caused due to the COVID-19 crisis. The sudden spread of the coronavirus, slow vaccination rates, uncertain travel regulations, declining passenger confidence, and recedin...