Search results for: 'workplace training'

Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact ...

Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact ...

Hornetsecurity by Proofpoint enables managed service providers (MSPs) to deliver integrated Microsoft 365 security through a portfolio spanning email protection, backup and recovery, permission management, compliance, and security awareness. Based on interviews with MSP partners, this Customer Transformation Journey examines how the company’s platf...

The study evaluates photonic and optical computing technologies as critical enablers of next-generation AI infrastructure, addressing growing bandwidth, latency, power consumption, and scalability constraints associated with copper-based interconnects. The analysis covers photonic integrated circuits (PICs), optical I/O chiplets, co-packaged optics...

26 Jun 2020  |  Latin America  |  Market Research

Post-pandemic Growth Opportunity Analysis of the Meetings Market

Video Meetings Become a Business Necessity in the New Normal

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The socio-economic impact of the COVID-19 pandemic is difficult to fully predict with many factors in a flux. One thing is amply clear – it will be a disruptive catalyst across the UCC industry. In particular, it will forever change the way we meet and collaborate. Organizations across the world were quick to respond to the pandemic by implementi...

The study focuses on digital solutions in buildings and IoT-based services for heating, ventilation and air-conditioning (HVAC) equipment. Digital solutions are services that are not part of equipment sales but rendered additionally. Remote monitoring, predictive maintenance, fault detection and diagnostics, energy optimization, healthy building se...

04 Jan 2022  |  Asia Pacific  |  Market Research

Singapore Flexible Workspace Growth Opportunities

Collaboration and Industry Convergence to Boost Uptake of Flexible Workspaces

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Flexible workspaces are business workspaces leased by organizations or individuals for periods of time shorter than traditional office leases. Opportunities for flexible workspace in Singapore focus on property services, and ICT solutions and services. Ease of doing business attracts large corporations and multinational companies to Singapore; this...

22 Jun 2022  |  Global  |  Market Research

Global Operating Room Devices and Solutions Growth Opportunities

Emerging Business Models & Strategies for Cash-strapped Hospitals

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Hospitals are under extreme pressure to reduce costs and increase profits. Considering today’s uncertain regulatory climate and challenging economic environment, medical device companies are challenged to provide products and services to hospitals at an affordable cost. The operating room (OR) offers many opportunities to do so. ORs drive approxima...

This comprehensive benchmarking analysis of the integrated cloud communications market evaluates vendors across innovation and growth dimensions as the industry undergoes structural convergence across UCaaS, CCaaS, and CPaaS. It identifies 10 strategic imperatives shaping competitive dynamics. Chief among them is the rapid emergence of agentic AI, ...