Search results for: 'more software'

Growth rates for the European customer experience (CX) outsourcing market have declined from the double-digit pace of 2020 and 2021, partly due to economic headwinds such as rising interest rates and fluctuating exchange rates. Moderate growth is expected between 2023 and 2025, with a recovery expected to start in 2026. The introduction of generati...

Frost & Sullivan defines workforce optimization (WFO) as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize resources. WFO is an important segment of the contact center industry because it drives performance, agent engagement, and an improv...

Diagnostics-as-a-Service (DaaS) is a new, growing business model seeing widespread acceptance in auto diagnostics. After years of improvement and innovation in R&D, DaaS players have created unique solutions to help all segments of automotive repair workshops on vehicle diagnostics. Though many key players have been around for more than 10 years, t...

22 Oct 2024  |  Global  |  Market Research

Digitization in Public Transportation, North America and Europe, 2023 2030

Sustainability and Digitization are Driving Transformational Growth and Generating a Revenue Potential of $236.13 Billion by 2030

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The public transport industry is undergoing a transformative shift, driven by technological advancements, changing urban landscapes, and evolving passenger expectations. Digitization is emerging as a key catalyst for this transformation, offering opportunities to enhance efficiency, improve passenger experience, and foster sustainability. Why do...

23 Apr 2025  |  Latin America  |  Market Research

Latin American and Caribbean UCaaS and Cloud Meeting Service Growth Opportunities, Forecast to 2030

AI-powered Flexible and Scalable End-to-End Solutions Fuel Growth

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In 2023 and 2024, the economic slowdown in the LATAM region—the result of a weaker global economy—with declining yet high inflation rates, poor labor productivity, and high interest rates continued to add pressure on budgets and delayed or canceled new investments. According to Fitch’s credit risk rating report, by the end of 2023, political turbul...

This edition of the Cyber Security Technology Opportunity Engine (TOE) highlights key developments in cybersecurity technologies focusing on automated identity verification and AI-driven security solutions. Featured innovations include biometric authentication systems for digital onboarding, AI-powered detection posture management, cloud-native app...

The market for CX management is anticipated to grow during the forecast period, mainly due to the rising awareness that CX is a powerful tool for gaining a competitive edge and companies' growing desire to outsource their CX operations.The advent of generative AI (Gen AI) technology has the potential to upend this sector. This technology can signif...

After a strong performance in 2024, the global video conferencing devices market entered a period of moderated growth in 2025. Unit shipments increased by 3.3%, while revenue grew 5.8%, supported by higher average selling prices. The slowdown reflects growing market maturity, ongoing macroeconomic uncertainty, and shifting enterprise technology pri...

30 Jan 2017  |  Global  |  Market Research

The Global Network Firewall Market

The Expanding Role of Firewall Sustains Market Growth

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The network firewall is one of the original network security tools and remains one of the most important tools used by IT organizations of all sizes. The firewall has evolved rapidly in recent years in response to the emergence of sophisticated and always changing threats. Unified threat management (UTM) and next generation firewall (NGFW) are two ...