Search results for: 'solution management'

Frost & Sullivan defines an online video platform (OVP) as a fee-based software-as-a-service (SaaS) video solution that enables video content owners ingest, transcode, store, manage, protect, publish, syndicate, track and monetize online video. OVPs provide a one-stop shop for video conversion to any online video format and deliver those video file...

Software has become the decisive layer in smart building and facility management, and this study profiles the emerging providers reshaping the global market. It examines how digital platforms are used to monitor, control, analyze, and manage building systems and facility operations across commercial, institutional, and multi-site environments, enab...

Frost & Sullivan defines workforce optimization (WFO) as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize resources. WFO is an important segment of the contact center industry because it drives performance, agent engagement, and an improv...

09 Feb 2022  |  North America  |  Market Research

Global Motor Services Growth Opportunities

Future Growth Potential and Revenue Streams for OEMs Driven by Outcome-based Business Models that Focus on Efficiency

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This study identifies the most recent economic and technological trends in the global motor services industry and analyzes the short, medium, and long-term growth prospects. It examines how the shifting landscape and evolving end-user expectations are driving demand for smarter motor solutions that solve major obstacles end users confront. Today’s ...

When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...

This research service covers the North American battery show, offering insights into topics, such as the presenters, and the key interest areas of electrified mobility, from components, such as a battery, to a vehicle level. It is the most comprehensive and the largest battery manufacturing trade show to showcase advanced battery technology for ...

21 Dec 2022  |  Europe  |  Market Research

European Off-highway Equipment Industry Growth Opportunities

Sustainability Targets and a Looming Energy Crisis Will Affect Electrification and Digitization

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Sustainability targets and the requirement to reduce operational costs, maintenance costs, and equipment downtime have increased the need for synergies across the off-highway value chain in Europe. The requirement for electric charging and hydrogen fuel infrastructure increases and the need to digitize processes becomes more urgent, thus pushing to...

Improving customer experience (CX) ranks as the top corporate objective for the third year, followed closely by improving brand equity. Customer relationships are top of mind for manufacturers in 2022 as maintaining brand loyalty becomes increasingly complex, with the world quickly moving to digital channels. Companies are shifting from remote w...

Cisco Asia-Pacific, Japan, and China (APJC) Contact Center Analyst Day 2019 and Contact Center Symposium were held from 11 to 13 November in Sydney, Australia. The events brought together Cisco contact center executives, industry subject matter experts (SMEs), partners, and customers facilitating the conversation on the rising role of cloud in the ...