Search results for: 'Procurement Digital Transformation Road Map'

Frost & Sullivan has identified the healthcare vertical as ripe for digital transformation and adoption of modern communications and collaboration technologies with the objective of improving operational efficiencies and enhancing patient care. The study covers key use cases for point solutions such as video conferencing or team messaging, as well ...

New analysis from Frost & Sullivan's Digital Transformation program finds that growth continues in all areas of the contact center market: premise-based systems, the cloud, and hybrid configurations. Analytics, quality monitoring, and recording continue to be bright spots for growth, but emerging areas are taking center stage as companies transitio...

Frost & Sullivan discusses the real benefits provided by customer experience management (CXM) solutions, illustrating the 9 hottest trends characterising the CXM space in 2015 and offering advice to end users and vendors on how to procure and promote CXM solutions. Vendors claiming to offer CXM solutions cluster into 1 of 5 groups depending on the ...

05 Feb 2021  |  Latin America  |  Market Research

Growth Opportunities for Communications, Collaboration, and Contact Center Technologies in the Education Industry

Enabling Key Education Workflows with Pre-packaged and Programmable Communications Solutions to Enhance Student and Teacher Journeys

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Frost & Sullivan has identified the education vertical as being ripe for a digital transformation involving the adoption of modern communications and collaboration technologies with the objective of improving operational efficiencies, instructor performance, and students’ experience. The COVID-19-induced need for social distancing unmasked this se...

26 Nov 2021  |  Global  |  Market Research

Global Commercial Air Travel Growth Opportunities

Strategic Partnering Among Airlines and Digitalization at Airports will Prove Critical in Maintaining Costs During Recovery from COVID-19’s Impact

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Airlines and airports faced a sudden decline in passenger traffic, of high magnitudes. This disrupted the operational cash flow leading to severe liquidity crunch. Airlines & airports had to furlough employees, reduce operations correspondingly, and rely on state aid to ensure financial sustainability during peak periods of the pandemic (2020). Int...

Level 4 autonomous vehicles or self driving vehicles have a high level of automation in which the vehicle can perform all driving tasks and monitor the driver’s environment. The vehicle can operate without the driver’s inputs or oversight under certain conditions, such as type of road or geographic area. Level 5 autonomous vehicles have full autom...

27 Nov 2017  |  Africa  |  Market Research

South African Logistics Market, Forecast to 2020

Country to Emerge as a Regional Hotspot Owing to Its Comparatively High Logistics Performance and the Long-term Economic Growth Potential

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Global financial crisis, weak domestic demand, and other related factors have affected South Africa’s GDP growth during past 3 years, continuing onto 2016. The GDP of South Africa accounted for 0.42% of world GDP in 2016. The economy is expected to grow at a rate slower than the population growth rate in 2017 and 2018, implying a lower standard of ...

The FMCG sector in APAC comprises food retail and toiletries. Food retail dominates the sector with 94% share in terms of revenue. The APAC FMCG revenue in 2016 was $2,545 billion. The sector has been enjoying healthy growth, driven by higher spending power among the middle-income class and declining cost of production which was a result of commodi...

Networks demand high automation with on-demand and programmable features to keep pace with the growth of modern, dynamic infrastructures. These are pivotal in discussions about digital infrastructure because they are the backbone of the ecosystem. The SD-WAN market is considered mature, with expectations of steady growth for many years before any d...