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This report identifies the 10 most promising growth opportunities shaping the global power generation and distributed energy landscape in 2026. It examines how accelerating electrification, grid modernization, decarbonization targets, digitalization, and energy security concerns are redefining investment priorities across utilities, independent pow...

Digital experience platforms (DXPs) are becoming the central layer for managing, delivering, and optimizing digital experiences across channels. As organizations balance increasing content demands, personalization requirements, and governance pressures, the role of the DXP is expanding beyond content management into orchestration—connecting systems...

Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact ...

Customer Transformation Journeys (CTJs) explore how organizations address business and security challenges through a provider’s solutions and services. Based on customer experiences, CTJs detail the initial pain points, deployment approach, operational impact, measurable outcomes, and broader lessons for decision-makers evaluating similar transform...

Hornetsecurity by Proofpoint enables managed service providers (MSPs) to deliver integrated Microsoft 365 security through a portfolio spanning email protection, backup and recovery, permission management, compliance, and security awareness. Based on interviews with MSP partners, this Customer Transformation Journey examines how the company’s platf...

This report analyzes the key transformations shaping the future of the North American residential and commercial water hydration and treatment market and assesses the growth opportunities generated by these changes. The study explores how increasing attention to water quality, consumer lifestyle preferences, technological advancements, service-base...

This analyst insight examines the market forces driving AI adoption in CX management and explains why governance must evolve alongside automation. It outlines the operational and compliance risks of poorly governed AI, identifies the core pillars of effective governance, and provides a practical roadmap for organizations seeking to deploy AI respon...

HLTH Europe 2026, held in Amsterdam, brought together more than 5,000 stakeholders spanning providers, payers, health systems, technology vendors, start-ups, investors, and policymakers, providing a comprehensive view of the evolving European digital health landscape. Across conference sessions and discussions with industry leaders, a consistent me...

The composites industry is undergoing a significant transformation as demand for lightweight, high-performance, and sustainable materials accelerates across transportation, aerospace, marine, construction, renewable energy, and industrial applications. Advances in material science, automation, digital manufacturing, and circular economy initiatives...