Customer Transformation Journeys (CTJs) explore how organizations address business and security challenges through a provider’s solutions and services. Based on customer experiences, CTJs detail the initial pain points, deployment approach, operational impact, measurable outcomes, and broader lessons for decision-makers evaluating similar transformation opportunities.

Following its acquisition of Trustwave in 2025, LevelBlue continues to transform managed detection and response (MDR) by combining scalable security operations with open ecosystem integration, proactive services, and a deeply customer-focused engagement model. Customers commonly report faster triage and containment, highly improved alert data, reduced alert fatigue and manual workload, and a lower need to build and staff a full in-house SOC, alongside clearer metrics and executive reporting.

Frost & Sullivan conducted an independent analysis, including customer interviews, to explore how LevelBlue and Trustwave’s MDR capabilities impact customer outcomes. The report highlights each organization’s starting point, key drivers, approach to deployment and co-management, and the measurable and qualitative benefits realized after adoption.

Author: Lucas Ferreyra