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Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center r...

The European aftermarket distribution ecosystem is a multi-billion euro industry, with distributors grouped into uneven clusters based on their size (revenue and network) and the operating structures of their respective buying groups. Frost & Sullivan independently plotted the top 10 European distributors in this Frost Radar™ analysis. In 2019, sel...

This study covers engineered wood (EW) products (including plywood, oriented strand board (OSB), laminated veneer lumber (LVL), cross-laminated timber (CLT), medium- and high-density fiberboard (MDF, HDF), particleboard (or chipboard), glued laminated timber (glulam), and hardboard) and bonding agents (including melamine-urea-formaldehyde (MUF), ph...

Decarbonization, digital transformation, and technology innovation have accelerated significantly in the past 5 years. The global energy industry is experiencing an unprecedented transition, and this change is bringing exciting new growth opportunities to the oil and gas (O&G) industry. Digital technology and new business models are driving O&G opt...

03 Jun 2025  |  Global  |  Market Research

Advanced Visualization Solutions for Medical Imaging, Global, 2024–2029

Advanced Visualization Solutions for Cardiovascular and Neurology Conditions are Driving Transformational Growth

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The medical imaging industry is undergoing significant changes as it grapples with escalating challenges, including the surge in imaging exams, which leads to increasing workloads for radiologists; complex diagnostic tasks; and a global shortage of trained staff, placing a growing burden on both radiologists and healthcare systems.In response, tech...

This research service discusses in detail the Automotive Outlook in ASEAN during 2018 and presents the expected trends for 2019. The study provides an analysis of the automotive outlook in the region with a focus on the three key markets in ASEAN—Thailand, Malaysia, and Indonesia. It also touches upon the trends in other ASEAN countries with smalle...

10 Dec 2020  |  Asia Pacific  |  Market Research

Acceleration of Cloud Technology Powering the APAC Privileged Access Management Solutions Market, Forecast to 2024

Future Growth Potential Enhanced by Growth Opportunities to Secure Privileged Access Across Cloud Environments

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Key Issues Addressed

Demand for privileged access management (PAM) solutions will continue to increase in the next 5 years because of the stringent requirements for compliance and concerns about data privacy and security (particularly in highly regulated industries). On-premises solutions will continue to be widely adopted among businesses in the Asia-Pacific regio...

18 Dec 2020  |  Latin America  |  Market Research

Growth Opportunities in the Global Cloud Meetings and Team Collaboration Services Market, Forecast to 2026

COVID-19 and New Remote-work Realities Have Set Record Levels of Demand for Cloud Meetings and Team Collaboration Services

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In 2019 the global cloud meetings and team collaboration services market earned revenues of $5.53 Billion, which is a 38.1 percent growth when compared to 2018. The installed base of paid cloud meetings and team collaboration paid licenses grew by 57.3 percent in 2019 to 73.9 million. Growth in 2019 was mainly attributed to increasing user comfort ...

Enterprises in the ANZ region are increasingly adopting the NAMA solution to counter the rising threat of advanced malware. The increased provisioning of cloud-based NAMA services by vendors was another key growth contributor; in particular, a large number of SMBs in the ANZ region were attracted to the agility and affordability offered by such ser...