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This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

Building services focus on systems, structure, and operations in buildings that enable comfort and safety. These include renewal, repair, restoration, and upgrade of mechanical and electrical (M&E) services, fire safety and security (FSS), elevators (lifts) and escalators, energy systems, information and communications technology (ICT) networks, ro...

16 Dec 2022  |  North America  |  Market Research

Growth Opportunities in Global Fuel Cell Transit and Coach Buses

Future Growth Potential of Fuel Cell Buses Among Fleets will be Influenced by Regional Impetus for Carbon Neutrality

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To meet international climate targets and develop sustainable zero-emission technologies, the mobility industry is expediting the transition to powertrain electrification and gradually reducing dependence on diesel powertrains. In addition to stringent emission norms, subsidies, and tax exemptions, governments are promoting the use of alternative p...

Since the onset of the COVID-19 pandemic, molecular diagnostics mergers/acquisition transactions and product launches for infectious disease testing are indicating a pivot toward a new direction or an enhancement of portfolios. The emergence of saliva sample testing and the transition to PCR-based syndromic and direct-to-consumer testing for respir...

Global economic growth will be subdued in 2023, weighed down by recessionary pressures in advanced economies, inflation concerns impacting consumer sentiment, and the continuation of monetary policy tightening at least through H1 2023. To navigate through various volatilities, organizations must prepare risk mitigation plans that will support g...

The industrial landscape is undergoing a radical transformation. The Digital Industrial Accelerators Program aims to harness the power of the latest innovations in the commercial world and apply them to the manufacturing sector. These innovations include • The metaverse: a virtual environment where people can interact, create, and share experie...

The neuroimaging industry is dynamic, constantly looking for novel approaches to identify and cure complex neurological disorders. Emerging MRI and CT technologies have helped address the challenges in neuroimaging, such as limited spatiotemporal resolution, cost and accessibility, and patient safety. This study examines emerging technologies, ...

The powerful benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Market revenue in North America for hosted/cloud contact center solutions surpassed on-premises product revenue in ...

The COVID-19 pandemic accelerated the shift toward greater adoption of decentralized healthcare, building trust by demonstrating the feasibility and ease of testing at home and in pharmacies with accurate results, including self-sampling options. Increasing technological advancements have created several opportunities for market expansion in direct...