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The North American wavelength services market is in the mature stage of the product life cycle. In recent years, the request for wavelength services has snowballed, driven by exponential demand for high bandwidth from wholesale and retail customers looking to accelerate their digital transformation initiatives, the adoption of AI-enabled applicatio...

Autonomous cities represent an advanced stage of urban development that integrates AI, digital twins, IoT, edge computing, and autonomous infrastructure solutions to enable efficient city operations with minimal human intervention. Through unified urban operating platforms, cities can automate traffic management, optimize energy distribution, conne...

Mobile threat defense (MTD) solutions protect against a wide range of modern attack vectors across devices, applications, networks, and phishing channels while ensuring strong user privacy and minimal impact on device performance. The solutions provide comprehensive, real-time protection through a combination of on-device threat detection, AI-drive...

This Frost & Sullivan analysis of the global workplace management market identifies trends, technology strategies, and digital innovations worldwide. The workplace and the nature of work are evolving continuously to adapt to new technologies, social shifts, and economic realities. Technology has a profound influence on the workplace management indu...

Used for the development and manufacturing of products across industries, deployment of networks, and maintenance of services, electronic test and measurement (T&M) equipment are witnessing increasing demand due to the proliferation of electronics and emerging disruptive concepts such as 5G and autonomous driving. With the smart mobility concept an...

The pace of digital transformation by US water utilities has significantly increased in the last 5 years in response to water stress caused by unprecedented droughts and heat waves across the country. Water utilities of all sizes are responding to state-level regulations and policies to improve water conservation and reduce water loss as the urbani...

COVID-19 has accelerated the need for a faster, more accessible clinical trial process. During the height of the pandemic, in-person follow-ups for ongoing trials were replaced with hand-held devices that essentially built an ecosystem for home health care support services that can be easily leveraged to avoid or reduce participant dropout rates. ...

06 Nov 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Cloud Contact Center Services, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Australia has one of the most mature cloud contact center markets in Asia-Pacific with high awareness levels and increased deployments. While the use of legacy on-premises contact center systems is prominent, a growing number of organizations are seeking to shift to the cloud to cope with the new market requirements. Cloud contact centers enable or...

With the COVID-19 pandemic severely hampering demand for air travel, the global aircraft utilization rate has declined steeply. This utilization rate is highest for narrow-body aircraft followed by regional jets, wide-body aircraft, and turboprop aircraft, which signifies that air travel demand for short-haul routes is higher than for long-haul rou...