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As the customer contact landscape continues to be disrupted, the CX team at Frost & Sullivan has seen three noteworthy topics come across our desks repeatedly over the course of 2018, each of which resulted in detailed white-papers. These are by no means the only technology-related topics of importance as far as the CX goes, but it’s noteworthy how...

13 Dec 2022  |  North America  |  Market Research

Carbon Emission Reduction Benefits Drive Growth Opportunities for Hazardous Waste Management across the Globe

Transformative Mega Trends, Increasing Prices of Raw Materials, and Supply Chain Risks Set to Drive the Circular Economy Benefits of Reuse and Recycling

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Waste management, particularly hazardous waste, is becoming an increasingly complex issue and requires specific, novel collection and handling practices and special management. With population size and industrialization growing, the volume of waste generated may never decrease. With the ongoing gas and energy crisis, the need for energy security is...

Frost & Sullivan's Top 50 Emerging Technologies program provides specific answers to critical questions on emerging trends and technologies poised to transform the future of organizations. The emerging technologies expert team has carefully curated cutting edge intelligence on the 50 most valuable and disruptive technologies set to impact organizat...

The acute impact of climate change due to growing GHG emissions highlights the need for the technologies that can reduce said emissions while preparing the world s population for a scenario in which international targets are not achieved. While mitigation technologies seek to reduce or offset GHG emissions, adaptation technologies prepare communiti...

In 2024, a new multipolar world will emerge, reshaped by digital industries that have become mainstream following the 2020 COVID-19 pandemic. This shift signals an accelerated push toward digitalization, unveiling eight novel growth opportunities in digital industries, each marking a significant step in industry progress and offering vast potential...

Cities are responsible for approximately 70% of the world s greenhouse gas (GHG) emissions and are recognized as key players in the transition to a low-carbon economy. The global net zero approach creates growth opportunities for cities to partner with a diverse set of businesses across the value chain to move from decarbonization planning to actio...

This Frost Radar™ reveals the positioning of key companies in the Latin American customer experience (CX) platforms industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. CX platforms orchestrate the complexity of modern customer interactions across multiple channels and touchpoints along the entire custom...

This Frost Radar™ assesses providers offering comprehensive solutions to automate and optimize demand generation programs, multichannel customer engagement campaigns, and performance analytics across business environments. It highlights companies enabling seamless lead management, customer engagement campaigns, and integration with other enterprise...

This edition of the ITCC Technology Opportunity Engine captures developments related to AI Observability, Enterprise AI Data Integration, Geospatial Estimator Platform, Edge AI-Driven IoT Platform, AIIoT & Edge Platform, AI-Optimized Edge Processing, Cloud-Native Infrastructure Management, Blockchain Payment, Quantum-Classical Hybrid Computing Plat...