Search results for: 'solution management'

The Frost Radar for the outsourced digital workplace services (ODWS) industry analyzes providers offering solutions that enhance digital workplace environments through consulting, implementation, and support services. These solutions aim to improve employee engagement, productivity, and digital dexterity by integrating advanced tools and technolog...

08 Aug 2024  |  Global  |  Customer Research

CX Growth Opportunities in the Travel & Hospitality Industry 2024 to 2025

Customer Perspectives

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In 2023, the pent-up demand for travel boosted spending in this industry to almost back to pre-pandemic levels. With increasing demand and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, air and ground transportation, accommodations, and dining prices are high. Revenue growth is also expected due to more consumers spendi...

19 Aug 2026  |  Global  |  Frost Radar

Frost Radar™: Cloud Workload Protection Platforms, 2026

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Organizations worldwide continue to accelerate cloud, cloud-native, and AI adoption. Multicloud and hybrid cloud strategies are now standard for large enterprises, while containers, Kubernetes clusters, serverless functions, cloud virtual machines, APIs, and AI workloads are becoming the execution layer for digital business. This has made workload ...

24 Dec 2021  |  Global  |  Market Research

When Blockchain and IoT Work Together: Reappraising the Promises and Pitfalls

Understanding the Convergence and Moving Past the Hype to See Real Value and Growth Opportunities

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This study serves to explain how Blockchain and IoT can work together, what each technology is, how it works, how they integrate together, and example use cases. • Blockchain and IoT represent two collections of technologies with tremendous potential to improve and optimize businesses operations and daily life, but despite the heralding of a new ...

The Hong Kong contact center applications market generated revenue growth of 4.7%, with market revenue of $16.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

Digitization across governments and society has led to the rise in demand for real-time data to help managers and citizens make more informed decisions. Cities rely on a massive network of hardware and software technologies to gather data about weather, traffic and related events efficiently and effectively. As transportation increasingly becomes m...

The COVID-19 pandemic has accelerated the need to automate buildings, presenting opportunities to increase digitalization and underscoring the need to decrease energy consumption in buildings. This has resulted in a spurt in demand for smart building management solutions. The Internet of Things (IoT), artificial intelligence (AI), and cloud technol...

02 Feb 2021  |  Global  |  Market Research

2021 Predictions— COVID-19 Accelerates CX Investments

Growth Opportunities Revealed by End Customers

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The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound in consumer demand, faster services sector recovery could enable full GDP recovery by mid-2021 (optimistic scenario). Full recovery will be pushed out beyond 2021 in case of multiple fresh outbreaks, ...

Frost & Sullivan estimates the global lighting controls market to grow by 4.7% in 2021 after experiencing a 6.3% growth decline in 2020 due to the COVID-19 pandemic. The market is expected to reach pre-COVID-19 growth rates in 2023 and achieve $11.82 billion in revenue by 2028, expanding at a compound annual growth rate of 7.5% from 2021 to 2028. T...