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The Frost & Sullivan Information, Communications & Technologies team of analysts has released the Internet of Things (IoT) platforms Frost Radar, a robust analytical tool that benchmarks companies’ innovation focus and growth performance in the IoT platforms market. The IoT is a complex ecosystem that integrates Information technology (IT) with op...

Although the advent of Infrastructure as a Service (IaaS) technology in Latin America lagged North America and some countries in Europe, the region has been quickly following and benefitting from the lessons learned from more mature cloud markets. In this report, we provide an overview of key market trends in the Latin America Infrastructure as a ...

25 May 2021  |  North America  |  Frost Radar

Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings a...

Urbanisation and rapid pace of industrialisation are key factors for water stress across the globe. Increased awareness with regard to climate change and pollution have led to regulators and policy makers revising existing standards and adopting stringent water quality and discharge standards. Economic and environmental sustainability have become k...

This Frost & Sullivan research service analyzes the global industrial automation market from 2020 to 2025, with 2020 as the base year. The deliverable offers an in-depth look at the dynamics influencing and challenging the growth of the industrial automation market and analyzes the process automation technology segments across process, discrete, an...

The business process management (BPM) or business process outsourcing services market continues to grow, driven by digital transformation, AI adoption, and cost optimization pressures. Organizations are shifting from traditional labor arbitrage models to outcome-based engagements with automation, AI-driven analytics, and hyper-personalization of cl...

Influenza causes respiratory diseases and often leads to large epidemics. Every year about 290,000 to 650,000 people die due to influenza worldwide. Anti-viral drugs available to treat influenza have many limitations making vaccination the most effective tool to prevent seasonal and pandemic influenza outbreaks. Influenza vaccination is highly reco...

Businesses receive massive amounts of customer feedback every day through eCommerce platforms, customer support calls, emails, social media platforms, bots, and chats. Voice of customer (VoC) refers to the practice of collecting, analyzing, and distributing customer feedback to improve a product, solution, or service. With accurate VoC data analyti...

The information and communications technology (ICT) industry is undergoing an important transformation, evolving from traditional hardware- & software-centric, and communications infrastructure to cloud-based, interconnected digital ecosystems. This shift has been driven by advances in artificial intelligence (AI), mobile computing, big data analyt...