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The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...

Advanced market maturity is resulting in a slower installed base and revenue growth because of slower adoption among more conservative buyers and net new seats representing a smaller percentage of the base. However, strong recognition of UCaaS benefits including improved operational agility, business continuity, and enhanced remote/hybrid workforce...

The rapid adoption of cloud computing and hybrid environments has brought a lot of benefits to organizations globally, such as flexibility, scalability, and cost savings. However, as hybrid-cloud and multi-cloud strategies become an increasingly important part of organizations' business operations, organizations will find it difficult to maintain u...

Artificial intelligence (AI) can be defined as machines running cognitive processes that are designed based on human intelligence. AI is one of the foundations for the growing digitization of industries or Industry 4.0 around the world. The application of AI leads to productivity and economic growth, as these technologies are capable of analyzing l...

15 Jul 2020  |  Asia Pacific  |  Market Research

Analysis of the Growth Strategies of ASEAN-6 Facilities Management Companies, Forecast to 2025

Identifying Strategies to Cope with the Transforming Competitive Market and Global Situation

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The future of facilities management (FM) will require stringent monitoring of visitors, workspace management, consistent cleanliness and hygiene, and holistic security to manage any future threats similar to COVID-19. This study focuses on presenting the competitiveness of FM providers through a selection of strategic criteria that respond to under...

25 Nov 2020  |  North America  |  Market Research

Affected by the Steep Decline in Oil Prices due to the COVID-19 Pandemic, the Global Fluid Power Equipment Market is Gradually Recovering

Bleak Investment Activity and the Global Economic Shrinkage will Lead to a Short-term Market Contraction

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Owing to the US-China trade war and the global economic slowdown caused by the COVID-19 pandemic, the global fluid power equipment market is projected to face a sharp revenue contraction in 2020. Key end users, including oil and gas, aerospace and defense, and construction, are experiencing unprecedented declines due to the pandemic. The imposition...

08 Jan 2021  |  Global  |  Market Research

Increased Investment by Cloud and Colocation Providers Drives the Global Data Center Market

5G, Edge Computing, and Expanding Connectivity Power Transformational Growth

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The next decade will witness an explosion of data due to increased levels of technology deployment across the globe; this will drive the need for processing and storing data and require the construction of both large and small data centers. The advent of 4G and 5G networks and the deployment of Industry 4.0 technologies and Internet of Things (IoT)...

13 Jan 2021  |  Global  |  Market Research

Adoption of Advanced Processors and Servers Sparks Innovation across the Global Data Center Infrastructure Solutions (DCIS) Market

Demand for Ever-increasing Volumes of Data Storage Drives Growth Strategies

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The global data center infrastructure solutions (DCIS) market will be driven by investments from technology and industrial firms in next-generation enterprise, cloud, and co-location centers. This growth will span regions, as companies seek to reduce their dependence on any one region and to tap the opportunities developing across the globe. Coolin...

This Frost & Sullivan research service provides market sizing and forecasts by segment and technology, both in terms of lines and revenues and market share figures. In this research, Frost & Sullivan's expert analysts thoroughly examine the following markets: fixed telephony, data communications (VPN IP MPLS, Carrier Ethernet, and other technologie...