Search results for: 'pfa data management'

29 Jan 2020  |  North America  |  Customer Research

Voice of Customer Analysis on Connected Car Services in the United States, 2018

Flexible Access to Telematics Services will be the Preferred Subscription Model in Future

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This study seeks to evaluate the current usage of connected car applications such as digital assistants, online infotainment services, telematics services, navigation services, and data-enabled services in the United States. It also focusses on customer analysis bifurcation by vehicle segment, brand, and customer preference. The study seeks to high...

New analysis from Frost & Sullivan's Information & Communication Technologies program presents some of the trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience in the next few years, and includes insights for selected industries, business models, and technology areas, including: • ...

The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...

This market insight will highlight key technological developments in the field of agriculture and enabling technologies that will transform the future of agriculture. It will also discuss the main challenges facing farmers, such as depleting water supplies, with a focus on agriculture in Asia-Pacific. Key takeaways from this market insight include ...

This Research Service analyzes market trends in the United States electronic prescribing markets among ambulatory care providers since 2003, forecasts future changes in market measurements through 2013, and discusses specific challenges facing industry participants and strategic recommendations targeted to overcome these challenges. The U.S e-presc...

This report covers two market segments - online live collaboration tools and e-mail management. The report covers market challenges, drivers and restraints, market forecasts, pricing analysis and competitive information. Case studies of end users that have implemented these technologies is provided. A detailed analysis of critical success factor...

This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on Quality Monitoring and Workforce Management applications. It also provides market size, market share, forecasts and breakdown by size of contact center and vertical market. Vendor solu...

Enterprise digitalization and surging adoption of IoT applications have led to voluminous amounts of complex structured and unstructured data that require processing to draw meaningful insights. A Frost & Sullivan voice of customer (VOC) global survey on artificial intelligence (AI) finds that 43% of enterprises list data-centricity as a key busine...

As organizations shift critical workloads to public, private, and hybrid clouds, encrypted data flows and lateral traffic have created visibility gaps that traditional observability tools cannot close. Deep observability has emerged as a strategic imperative for CISOs seeking to eliminate these blind spots, unify telemetry data, and strengthen cybe...