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31 Aug 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) continues to be recognized as a distinct business function and takes center stage in many business strategies. Contact centers play an important role in helping companies acquire and retain customers. Contact centers can be perceived as the face of an organization: a hub of customer service and engagement, and the focal poi...

Transition to a carbon-neutral energy economy requires a more environmentally-friendly energy carrier. Hydrogen and its multiple end-use applications play a huge role to contribute to decarbonization of major sectors of the economy. Power-to-X (P2X) is an interconnections concept between the different energy carriers, which promotes the integration...

The market for healthcare services in Malaysia is less developed, with many clinical testing services being unavailable outside of cities. Unsubstantiated disease and unconfirmed mortality diagnoses are common in the country despite universal care, significant mixed investment in the local healthcare system, and health expenditure favourable to oth...

IoT implementations are a sum of many moving parts where data is generated and shared by multiple devices, applications, and people. Deploying and securing the infrastructure required for collecting and transmitting commands and data from these elements is a significant challenge in IoT. The fundamental requirements of effective IoT security includ...

The global molecular analytical instrumentation market is set to grow at a CAGR of 7.6% from 2018 to 2025. This research service will identify key trends in 2018 and the factors that boost or restrain market growth. It discusses product areas that will bolster growth during the forecast period 2019 to 2025. With 2018 as base year, the research pro...

Process industries such as oil & gas, chemical, and power generation are undergoing digital transformation to gain the competitive edge. With a focus on digital transformation, there is an equal emphasis on improving reliability and efficiency of assets on site. In addition, a surge in unplanned maintenance of applications and process systems is la...

Advancements in technologies that improve navigation and object detection, communication between vehicles and infrastructure, image processing algorithms, data analytics, and machine vision have created opportunities for automotive manufacturers to discover a wide range of solutions for the automotive IoT arena. Enhanced safety and cost-effectivene...

Cybersecurity attacks increased tremendously in 2020 and 2021, primarily in the frequency and sophistication of attacks. Apart from the growing concerns about signature-less ransomware and ransomware-as-a-service, attackers also use artificial intelligence and machine learning to scale up attacks. To this end, many governments acknowledge the serio...

A perfect storm of innovation occurs when unforeseen events or circumstances challenge human nature. Fall into a hole and you’ll find your way out. Take a truckload of lemons and go into the lemonade business. The English language is certainly peppered with colloquialisms that reflect this: “Desperate times call for desperate measures.” “It takes...