Search results for: 'timing device'

Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center r...

The Indian logistics industry is in the midst of a transformation as manufacturers and shippers look for ways to cut costs by reducing supply chain waste and the dependence on manpower. Logistics often is a target for efficiency improvements: customers are demanding more personalized services with a focus on speed and cost. In the past 5 years, l...

The omnipresent influence of plastics in modern lifestyle has led to the production of about 300 million tons of fossil fuel-based plastics annually, according to the UN. About half of the total plastics produced till date are thrown away after a single use, and about 60% of the waste ends up in landfills or accumulates in the environment. It is pr...

03 Feb 2021  |  Europe  |  Market Research

AI-powered Chatbots Boosting the European CX Management Market, 2020

Chatbots Enhance the Customer Experience and Give Businesses Extraordinary Scaling Opportunities

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The chatbots market is one of the fastest-growing in the ICT industry. There are several effective uses for chatbots. Businesses are applying them, in particular, to enhance their customer services and improve customer experience (CX). Chatbots are deployed across different channels, including web chat, SMS, social media, mobile chat apps, among ot...

12 May 2021  |  North America  |  Market Research

Impact of Covid on Transportation Network, Growth Opportunities

Visionary Perspective of Mobility Industry's Road to Recovery until 2025

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Growing population and congestion levels in cities across the globe ensured the growth of shared mobility segments, such as carsharing, peer-to-peer carsharing, e-hailing, ridesharing (carpooling), demand-responsive transit (DRT), and micromobility services, such as bikesharing. Greater focus on commuting flexibility through real-time trip planning...

27 Aug 2021  |  North America  |  Frost Radar

Frost Radar™: Global Smart Water Meter Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Water stress and the need for climate resilience have led water utilities around the world to embrace new strategies for customer-side demand management and reduction of non-revenue water (NRW) losses. A key part of the customer-focused digital strategy is the rollout of smart meters that capture water consumption metrics, drive customer engagement...

06 Sep 2021  |  Global  |  Frost Radar

Frost Radar™: Global Airport Digitalization Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels Growth Pipelines

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The airport digitalization market is fragmented, with numerous start-ups and conglomerates offering IT solutions. Leading companies have distinguished their products and services by developing next-generation technological capabilities, bundling and upselling solutions, and creating cross-industry synergies. The competitive environment, however, is...

27 Oct 2021  |  South Asia, Middle East & North Africa  |  Frost Radar

Frost Radar™ for Economic Development: Middle East, 2021

United Arab Emirates, Saudi Arabia, and Qatar Emerge as the Leaders in the Middle East

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Key Issues Addressed

The Frost Radar™ for Economic Development determines a region's future growth and development potential by the region’s ability to enhance its citizens’ quality of life. This report explores the Middle East’s key strengths and weaknesses through country-level assessments of growth and innovation initiatives, benchmarking each country on these two i...

In today’s turbulent economic conditions and the challenges brought about by the global COVID-19 pandemic, geopolitical chaos and supply chain gluts have affected investor sentiment. Delays in new project investment, concerns of low RoI, and high operational expenses, especially in the oil and gas upstream sector and the chemical process, power gen...