Search results for: 'agent technologies'

While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...

While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...

While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...

03 Jul 2018  |  Asia Pacific  |  Market Research

Asia-Pacific Integrated Facilities Management Market, Forecast to 2022

Cost Efficiency, Standardization, Long-term Partnerships and Technology Adoption are Key Trends

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Key Issues Addressed

The Asia-Pacific integrated facilities management (IFM) market is witnessing stable growth, primarily supported by rapid growth and development of facilities management (FM) in developing markets, but offset by lower growth in mature markets. High construction activity and booming end-user sectors, coupled with the growing outsourcing culture and a...

07 Feb 2018  |  Global  |  Market Research

Growth Opportunities in the Calibration and Repair Services Market, Forecast to 2022

Market Consolidation and Technological Expertise to Accelerate Growth in a Transforming Market

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The calibration and repair services market in North America and Europe is anticipated to reach $3.98 billion by 2022, driven by the increase in quality awareness, greater adoption of metrology in the manufacturing process, and tightening of regulations by calibration regulatory authorities across the world. This market is expected to grow rapidly w...

Since the COVID-19 pandemic started, the used car market has boomed, and online transactional companies (OTCs) have gained traction. Among them, Kavak has stood out in Latin America with its owned certified vehicles. Created in 2016 in Mexico, the company became the 1st unicorn from the country. Currently, it has operations in Latin America and the...

This study provides an overview of the global robotaxi industry. It analyzes recent developments and key challenges and offers the latest updates on industry size, forecasts, and regional trends. The study also provides a detailed analysis of the North American, European, and Chinese industries and offers snapshots of the industries in the Middle E...

21 Oct 2021  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Customer Experience Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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An excellent customer experience is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. In the connected digital era, customers’ expectations are changing: they are demanding engaging experiences, personalization, and proactive services. These became even more relevant dur...

16 Dec 2021  |  Global  |  Customer Research

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...