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11 Jun 2019  |  North America  |  Market Research
BPO Company Culture, 2019
THE Driver for Customer Experience Excellence
This Market Insight will explore how large Business Process Outsourcers (BPOs) have created company cultures that have become a driver for customer experience (CX) excellence across global markets. Much more than a company call for donating to a favorite charity, it’s about employee volunteerism, feeding children, caring for the environment, day c...
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22 Aug 2019  |  North America  |  Market Research
Contact Center Buyers Guide, North America, 2019
Providers Look to Harness AI to Infuse Intelligence in the Customer Experience
New analysis from Frost & Sullivan's Digital Transformation program finds that growth continues in all areas of the contact center market: premise-based systems, the cloud, and hybrid configurations. Analytics, quality monitoring, and recording continue to be bright spots for growth, but emerging areas are taking center stage as companies transitio...
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17 Oct 2019  |  Global  |  Market Research
Global Analytical Instrumentation Market in Pharmaceuticals, Biopharmaceuticals, and Nutraceuticals, Forecast to 2025
Growth of Biosimilars and Nutraceuticals will Drive Growth
The global pharmaceuticals, biopharmaceuticals, and nutraceuticals market includes market revenues of analytical instrumentation applied in the 3 segments. Analytical instruments are applied in research, development, manufacturing, quality control, and distribution of drugs. Some key applications include (and are not limited to) drug discovery and ...
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16 Dec 2019  |  Latin America  |  Market Research
Disruptive Trends Impacting the South American Power Rental Market, Forecast to 2024
Transformation from Transaction-based Approaches to Solution-based Models
The focus of this research service is to analyze the drivers and restraints that affect the growth of the South American power rental market. Despite the current economic and political crisis, the region has strong economic conditions in place to ensure continuous market development. Factors including increased awareness among customers, demand con...
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31 Dec 2019  |  North America  |  Market Research
Analysis of the Medium and Heavy Duty Truck Leasing Market, North America, 2019–2025
New Truck Rental and Leasing Shipments in the Region Expected to Reach 212,150 Units in 2025 with Strong Demand from Regional Haul Applications
The rental and leasing market for medium and heavy duty truck sales in North America is expected to expand at a CAGR of 5.4% from 2019 to 2025. Companies’ financial needs, operational requirements, asset type and utilization including yearly total mileage, desired replacement cycle and usage pattern influencing wear and tear are major factors impac...
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12 Feb 2020  |  Global  |  Market Research
Global Vulnerability Management Market, Forecast to 2023
Risk Prioritization, Threat Intelligence and Automation are standing out in the VM Market
The Vulnerability Management Market holds true to four foundational principles while simultaneously building new complementary functionality and creating partnerships that leverage the advances in data analytics and cloud networking. The four principles are: (1) identify vulnerabilities (discovery), (2) prioritize based on severity and risk, (3) co...
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18 Feb 2020  |  Latin America  |  Market Research
Brazil’s Total Telecommunications Services Market and the Impact of Mega Trends, Forecast to 2024
Value-added Services (VAS) and FTTH will Drive Market Growth as Data Usage Increases
This Frost & Sullivan research service makes an analysis of the Brazilian total telecommunications services market and the impact of Mega Trends on it. It also provides market sizing and forecasts by segment and technology, both in terms of lines in service (LIS) and revenue, as well as market share figures. In this research, Frost & Sullivan's exp...
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26 Feb 2020  |  North America  |  Market Research
UCC Industry Trends to Watch, 2020
The Foundation is Set for Rapid Advancement
Frost & Sullivan’s 2020 UCC Industry Trends to Watch report delivers an over-arching perspective of technologies and business models, rather than specific applications or providers, that will be most influential in terms of development direction and evolving value propositions in the unified communications and collaboration (UCC) market. The indu...
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31 Oct 2025  |  Global  |  Market Research
Fraud Detection and Prevention, Global, 2025–2030
Artificial Intelligence as an Enabler of Fraud and FDP Solutions is Driving Transformational Growth
The global Fraud Detection and Prevention (FDP) market is evolving as it undergoes transformation with the adoption of advanced technologies such as artificial intelligence (AI), machine learning (ML), behavioral biometrics, and generative AI. Frost & Sullivan’s comprehensive analysis explores how these innovations are reshaping the FDP landscape, ...
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12 May 2020  |  Europe  |  Market Research
Strategic Analysis of European OEMs’ Connected Services and HMI Solutions
Telematics Services are Expected to Achieve a Penetration of 90% in Europe, While More Than 60% of Vehicles will have Wider (12.3+ inch) Infotainment Displays Controlled by Touch or Gestures, with AI-based Digital Assistants being Omnipresent, by 2025
Connected car strategy for the in-vehicle scenario covers 2 major domains—Connected Services and Human-Machine Interfaces (HMI)—apart from other domains that are also important. Each automaker’s portfolio defines its position in the fight to be a market leader in the connected car segment. This connected services and HMI study for the European reg...
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