Search results for: 'procurement malaysia'

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

The COVID-19 pandemic disrupted global supply chains, which still struggle with unpredictable shipment delays and longer harbor freight holdups on top of inefficient planning, higher costs, and lack of real-time visibility. The transportation management system (TMS) market is on growth trajectory as more companies realize the potential to reduce tr...

The supply of adequate safe drinking water for the population is a key concern for governments and administrative bodies across the globe. In 2019, the Indian government launched Jal Jeevan Mission (JJM), a project aimed at providing a functional household tap water connection (FHTC) to every rural household in the country by 2024. As part of this ...

The artificial intelligence (AI) landscape is undergoing rapid transformation, with enterprises worldwide navigating a complex journey from experimentation to operationalization. The Global State of AI 2025 report delivers a timely, in-depth exploration of how organizations are adopting, deploying, and scaling AI technologies to drive business valu...

The residential air conditioner market in Southeast Asia (comprising Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam) is currently in the growth stage and will expand at a strong CAGR of 7.3% between 2023 and 2028. Increased urbanization and rising awareness about energy-efficient air conditioners is increasing the demand. Po...

09 Sep 2021  |  North America  |  Market Research

Global Medical Device Leasing Growth Opportunities

Vendors' Integration of Support Services and Shift from Product-centric to Value-oriented Business Models will Improve ROI and Mar

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Globally, hospitals and health systems face financial pressure caused by high operating and administrative costs, declining revenue and reimbursement rates, and the increasing cost of both medical devices (due to technology advancements) and infrastructure. The COVID-19 pandemic has intensified this financial crisis as patient volumes dropped and n...

19 Oct 2020  |  Global  |  Market Research

Budget Constraints in the Asia-Pacific Region Driving the Development of the Defense Market, 2020

Unmanned Systems Represent Key Growth Opportunities

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Key Issues Addressed

This study will benefit those who are interested in learning about the changing landscape of the global defense technology industrial base (DTIB). It identifies emerging trends that will have an impact on the DTIB and identifies areas of opportunities in the land, air, and naval security segments and technology adoption that will potentially add va...

This research service focuses only on US Department of Defense (DoD) airborne radars; space, maritime, and ground radars are not included. Representative programs, contracts, and market participants are included to form an overview picture of DoD spending on this technology. An analysis of research, development, test, and evaluation (RDT&E); proc...

The report provides an overview of the global vaccine market estimating the market size broken down by different segments. Vaccines, though a sub-set of biologics, have a completely different dynamic. Not only are they largely designed for a healthy cohort but are also exponentially influenced by government actions and policies. While old generatio...