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People, processes and technologies have long been the key elements of a CRM strategy. A recent Frost & Sullivan study found that 99Percentage of businesses are now in some stage of digital transformation. The people piece is a great place to start. Customers and employees play probably the most important role in a company's success. Our research pr...

Many organizations in APAC have now incorporated emerging technologies such as cloud computing, software-as-a-service applications, and the internet of things into business operations as part of their digital transformation journey. Incorporating these emerging technologies allows organizations to improve overall productivity. However, this has led...

Managed security services (MSS) is a strategically significant industry in which security vendors provide technology, expertise, and management for the private and public sectors. At the same time, the customer retains control and oversight. While the market is in a mature stage, it continues to grow steadily year after year. The reason is that it ...

Extended reality (XR) is an umbrella term that encompasses a broad spectrum of immersive technologies, including mixed reality (MR), augmented reality (AR), and virtual reality (VR) technologies. Regarding healthcare IT, the early-medium stage healthcare XR market is still finding use cases through which it can expand geographically and to other ap...

The need for NDR has grown far beyond basic perimeter defense and legacy intrusion detection. Today, NDR is a critical layer of cybersecurity, enabling organizations to detect, investigate, and respond to threats that evade traditional tools. As businesses accelerate cloud adoption, expand remote work, and embrace IoT and AI, network environments h...

Contact centers play a crucial role in the manufacturing sector, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers can enhance customer experience, build long-term customer relationships, and gain a competitive advantage.Contact centers play a crucial role in the manufactur...

Robotics is increasingly used in both industrial and nonindustrial settings. This research service focuses on nonindustrial robots that collaborate and work with humans. Such human-robot collaboration aims to offer convenience and care, control and monitoring, learning assistance, or other tasks which may require significant human effort and to hel...

Business-to-business (B2B) influencer marketing has the potential to generate $11.7 billion in revenue by the end of 2022, with more than 38% of B2B companies currently exploring influencer marketing as a new lead-generation avenue. Influencer marketing is set to become a mainstream approach for B2B companies that are looking to tap into the power ...

This research service identifies new scenarios influencing the automotive usage-based insurance (UBI) industry in Canada, as well as evolving and new business models in this space. The study identifies and analyzes industry trends and shifts, with a focus on connected new-age vehicles. Over the last few years, the automotive insurance industry has ...