Search results for: 'Simulation Industrial Automation'

21 Oct 2021  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Customer Experience Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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An excellent customer experience is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. In the connected digital era, customers’ expectations are changing: they are demanding engaging experiences, personalization, and proactive services. These became even more relevant dur...

25 Sep 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: ASEAN Peer-to-Peer (P2P) Lending Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The Association of Southeast Asian Nations (ASEAN) peer-to-peer (P2P) lending industry is disrupting the small and medium enterprise (SME) loan market that is primarily served by banks. P2P lenders are launching products that use technologies such as machine learning and artificial intelligence (AI) to shorten the entire lending process from more t...

In Asia-Pacific, Mega Trends, such as growth in aging population, slowing or declining population growth, and migration from rural to urban areas, are posing new challenges to end users in vertical industries. This is driving the need for enterprises to transform to enable new use cases that are critical to support and optimize enterprise business ...

13 May 2021  |  Asia Pacific  |  Market Research

Japan B2B Payment Services Voice of Customer, 2021

Emerging Technology Adoption and Strategic Partnerships Set to Unlock Growth Opportunities

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The Japanese government encourages a shift toward cashless through initiatives such as the tax rebate program and open banking law reform. As the proportion of customers using cashless transactions rises, businesses increasingly seek solutions to complement their B2B2C needs. A staggering 55% and 70% of companies received payments today are from co...

Scope of the report The research report includes the following segments: Product scope: Vehicle Scrappage Programs and General Public Perception of the same Geographic scope: Malaysia End-user scope: OEMs, Stakeholders of countries interested in Vehicle Scrappage Programs Respondent profiles, survey findings including opinion regarding vehicle sc...

In 2020, the Asia-Pacific BPM services market generated a revenue of $121.49 billion; it is forecast to reach $158.39 billion in 2027 at a CAGR of 3.9%. The region continues to be the preferred service delivery hub; India is the preferred IT and BPM services location and the Philippines is the preferred customer experience (CX) outsourcing location...

Scope of the report The research report includes the following segments: Product scope: Cross-border transport services, freight, and cargo Geographic scope: Southeast Asia, Malaysia, Thailand, Vietnam End-user scope: Logistics service providers Revenue analysis and forecasts, drivers and restraints, market trends, geographic analysis, and challen...

25 Jun 2021  |  Asia Pacific  |  Market Research

Asia-pacific Mobile Services Growth Opportunities

Robust Network Infrastructure, Digital Service Innovation, Ecosystem and Vertical Industry Collaboration are Communication Service Providers Best Practices Provide Opportunities of Revenue Growth, New Business Models and Maximize Value for End Users

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The impact of COVID-19 has led to a marginal revenue and subscriber growth for the Asia-Pacific (APAC) region. The market will witness revenue losses from the voice and SMS segment, but the demand for mobile data and mobile digital services will offset the losses. In the short-term, Communication Service Providers (CSPs) can reap the benefits of ri...

This Frost Radar™ examines the Australian customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. In a CX management arrangement, a company contracts an outside supplier to run customer service work instead of doing it in-house. The work ranges from handling simple c...