Search results for: 'plan tool'
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22 Apr 2022  |  Global  |  Customer Research
Programmable Communications Outlook and Opportunities
CPaaS and APIs Will Drive CX Enhancements and Business Process Automation Beyond COVID-19
Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose c...
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28 Mar 2024  |  Global  |  Market Research
Sustainability Practices and Growth Opportunities in the Human and Animal Nutrition Industry
Sustainability Practices, Transformative Megatrends, and Innovative Technologies Driving Growth
With sustainability in the food and beverage industry drawing attention on global platforms, such as the COP28 UAE Declaration, stakeholders seek to transform their food systems. Sustainability will gain momentum in the nutrition industry because of the growing manufacturer and consumer awareness about the environment and government initiatives to ...
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31 Oct 2025  |  Global  |  Technology Research
Innovations and Growth Opportunities in Advanced Medical Devices, Digital Solutions, Immersive Technologies and Diagnostics Solutions
Advanced MedTech Technology Opportunity Engine
The latest issue of Advanced MedTech Technology Opportunity Engine (TOE) profiles a wide range of innovations from the advanced medical devices, digital solutions, immersive technologies, and diagnostics industry. The issue includes advanced medical devices such as hand-held robotic device for neurological interventions, non-surgical birth control ...
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18 Oct 2024  |  Global  |  Customer Research
Growth Opportunities in the Microsoft Teams Phone Ecosystem
Service Provider Best Practices in the Evolving Business Communications Value Chain
Today s business communications market is marked by a pronounced shift toward more collaborative user experiences. Collaboration tools, such as video meetings and group chat, content sharing, and whiteboarding are used extensively, often replacing voice-only calls, across organizations, verticals, and job roles. Collaboration tool adoption has been...
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22 Dec 2023  |  North America  |  Customer Research
US Automotive Technicians Choice Survey, 2022
Snap-on Remains the Dominant Brand across All Product Lines
This survey of automotive aftermarket vehicle service technicians tool choices was conducted in 2022 using a computer-assisted telephone interview methodology. In total, 400 automotive technicians were surveyed for this research. To qualify as a respondent, a technician had to be working at least 32 hours per week and physically working on vehicle...
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19 May 2020  |  Global  |  Market Research
Post-pandemic Growth Opportunity Analysis of the Global Airport & Airline Industry
Operational Efficiency Among Airlines and Next-Generation Digitalization at Airports Will Prove Critical in Maintaining Costs during Recovery
Before the global COVID-19 pandemic hit, the aviation industry had anticipated high passenger volume and aircraft fleet growth over the next decade. Now, however, the industry is suddenly facing a new environment where capacities are reduced and passenger demand is down for the foreseeable future. If the global situation results in prolongs lock-do...
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23 Jul 2021  |  Global  |  Market Research
Digital Investments in Healthcare Through COVID-19 and Beyond
Competitive Intensity Heightens Prioritization of CX
With 99% of healthcare organizations in some stage of digital transformation, its clear that stakeholders understand the value of IT solutions. Digital health solutions offer great promise for new care delivery models, expanded access, better patient outcomes, and improved operational efficiency. Advanced technologies can help them deal with a myri...
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16 Sep 2021  |  Global  |  Market Research
Customer Perspectives on Contact Center Trends Amidst the COVID-19 Pandemic
Acceleration in Cloud and Self-Service Solutions Pave the Way to Delivering Excellent CX
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
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28 Jan 2022  |  Global  |  Market Research
Global Surveillance Solutions Growth Opportunities
Edge-enabled Processing, Multi-use Analytics, and Flexible System Design Will Drive New Growth Opportunities During Post-pandemic Recovery
As one of the core technology solutions within the security industry, the rush of changes that the surveillance market has undergone due to digitalization, new integration capabilities, and the addition of analytics offerings has allowed the market to continue its impressive growth even through the pandemic era. With the surveillance market shaking...
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09 Dec 2021  |  Global  |  Customer Research
Digital Trends in the BFSI Industry Amidst COVID-19 and Beyond
Banking, Financial Services, and Insurance Customer Perspectives
The COVID-19 pandemic accelerated the move to digital channels, the cloud, and self-service customer care so financial companies could take advantage of new technologies to keep businesses running sans a staff yet maintain a satisfactory level of customer experience (CX). BFSI companies are focusing on improving digital experiences such as digital ...
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