Search results for: 'tracking software in service industry'

This edition of the ITCC Technology Opportunity Engine highlights high-impact innovations across artificial intelligence, blockchain, quantum computing, and industrial IoT that are reshaping enterprise and industrial digital transformation. The analysis captures emerging growth opportunities in generative AI for multimedia content creation, scalabl...

This study covers the reaction of traditional insurance companies, the Malaysian government and supporting organisations to the new-generation trend of InsurTech and explores InsurTech start-ups active in the Malaysian market. The Malaysian insurance industry has been showing good growth since its inception as Bank Negara Malaysia (BNM; the centra...

The MSS market in India grew by 24.1% on a year-on-year (YoY) basis. In 2016, the MSS segment continued to witness growth in the Indian market, owing to the increasing demand of cybersecurity solutions. This was being driven by the government’s drive for digitization through its Digital India campaign. Furthermore, the National Payments Corporation...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

As the primary means of communication for business, email is one of the main gateways for cybercrime and the primary vector of phishing attacks. Email can facilitate the spread of malware throughout an organization’s network. Email security is a software platform that protects against malware and targeted cyberattacks, prevents access to inappropri...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

The Internet of Things (IoT) is witnessing a large-scale realization with the growing importance of sensor technologies in healthcare and the increasing consumer demand for non-invasive and continuous monitoring of health parameters. Connected networks are enabling ease of diagnosis in healthcare thereby creating a shift from reactive treatments to...

This research service aims to provide an overview of the industrial and institutional cleaning chemicals market in Australia through a detailed analysis of the industry and its end-user segments. Company profiles are included for Tier-1 companies across various end users. The research topics covered in this study include an industry overview and ba...