Search results for: 'ec ai solution'

The upstream oil and gas industry is increasingly focused on cutting costs and improving recovery rates through radical innovation and digital transformation. Frost & Sullivan's Start-Up Tracker is a resource to help the upstream industry identify solution providers with specific solutions to industry challenges. The Start-Up Tracker provides a ric...

The upstream oil and gas industry is increasingly focused on cutting costs and improving recovery rates through radical innovation and digital transformation. Frost & Sullivan's Start-Up Tracker is a resource to help the upstream industry identify solution providers with specific solutions to industry challenges. The Start-Up Tracker provides a ric...

While most companies in the Asia-Pacific region are expected to explore the Contact Center as a Service (CCaaS) model, many of them would look for ways to increase the returns on their investment from their existing infrastructures. These companies are likely to adopt hybrid solutions, as established system vendors start offering more deployment op...

The key factors that promote digital transformation in Australia's water and wastewater market are: increasing need for optimising performance and efficiency, focus on customer service improvements, billing revenue and accuracy, and the need to reduce non-revenue water loss. This study investigates the digitalisation of the water and wastewater mar...

This is a companion piece to Frost & Sullivan’s 2019 Contact Center Buyers Guide (K234-76, August 2019), which examines the core areas and suppliers in the North American cloud/hosted contact center market. Core areas include systems and cloud-based solutions for inbound contact routing/automatic call distribution (ICR/ACD), outbound dialing, inte...

This Frost & Sullivan study provides an overview of the current state of the global airline revenue management market to understand how airlines are optimizing their revenues, the impact of the COVID-19 pandemic on this market, and the way forward for airlines. The study tracks the latest technologies and market trends that are key variables in det...

Frost & Sullivan’s June 2022 study, Sustainability and Circularity Matters—Contact Center Growth Opportunities Under the ESG Umbrella (K747-76), focused on CC service providers’ sustainability efforts as low-hanging fruit for progress in the broader ESG area. This analysis serves as a broader update to the June 2022 study. Some industries, includi...

This Frost Radar™ analyzes the global unmanned aerial systems (UAS) communication disruptors industry, specifically focusing on vendors that offer solutions that can breach a drone’s communication, radio, and GNSS signals that connect it to its operator. Frost & Sullivan uses its proprietary benchmark methodology to plot the top global vendors in t...

This study maps the customer behaviour and expectations from CRM solution implemented in Malaysian enterprises. Further the study also assesses the most suitable vendor fulfilling customer criteria and challenges, alongwith a top of the mind vendor analysis in Malaysia CRM market.