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The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...

5G deployments are an important trend in the telecom industry. The deployments call for substantial incorporation of network virtualization as the entire 5G spectrum can be split into several virtualized network slices that can be independently owned and managed by any kind of enterprise from any type of industry vertical. 5G will also serve as a p...

02 Dec 2019  |  Global  |  Market Research

Digitization of Oil and Gas—Understanding the Impact of IIoT-based Monitoring

Demand for IIoT-based Solutions Increasing Due to Regulatory Requirements and Need to Limit Downtime and Leakage Loss

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This research service presents the opportunities for monitoring solutions based on the Industrial Internet of Things (IIoT) across the upstream, midstream, and downstream segments of the oil and gas industry. The study presents information on the various market trends with respect to sensing, monitoring, and emerging IIoT-based solutions in several...

Frost & Sullivan’s global team of analysts and consultants continuously research a wide range of industries across the globe. The primary and secondary analysis spans the entire value chain, identifying organizations that consistently develop new growth strategies based on a visionary understanding of the future and a proven ability to effectively ...

16 Dec 2019  |  Latin America  |  Market Research

Brazilian Electric Vehicles Market, Forecast to 2025

With about 1,000 BEVs and PHEVs in Operation as of 2018, PHEVs are Expected to Lead Market Growth in 2019

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The study analyzes and provides growth forecasts for 2025 for the Brazilian electric vehicles market (only PHEVs and BEVs). In Brazil, about 15,000 EV units (about 9,300 PHEVs and 5,800 BEVs) are expected to be commercialized by 2025. This study focuses on vehicle features, technology, infrastructure, brands, models, and new services in the Brazili...

Tele-consultation market is opening up in the EU-4 region with healthcare policies favoring telemedicine, as well as evolving reimbursement scenario. This has led to several companies providing solutions including tele-consultations, tele-diagnosis, tele-expertise, tele-monitoring, tele-surveillance and tele-assistance. These companies are offering...

The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach...

Precision medicine is transitioning toward wider acceptance, due to mounting payer pressures and regulatory changes that are shifting pharma businesses from prescriptive to more predictive and personalized models. Emergence of value-based reimbursement models and healthcare consumerism trends are helping move the treatment model from ‘one-size-fits...

19 Oct 2020  |  Global  |  Market Research

Digital Transformation Initiatives Post Pandemic to Drive Marginal Growth in the Global Airport Self-service Market, 2025

Off-airport Check-in, Mobile, and Web Solutions to Present New Growth Opportunities

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The airport self-service market is poised to witness the advent of latest solutions that improve passenger experience and process efficiency of airports. This study covers the global market and provides a 6-year forecast from 2020 to 2025. The total self-service market was worth $981.7 million in 2019 and, considering the impact of Coronavirus 2019...