Search results for: 'tools coding'

This market insight looks at the tools and strategies being used to harness the voice of the customer (VoC), as part of the broader industry effort to improve the customer experience. It incorporates customer use cases from interviews on customers VoC goals, initiatives, and best practices.

This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social ...

SIEM supports continuous collection, standardization, correlation, analysis, and reporting of security and operational information. SIEM is a security intelligence platform that has a unique ability to receive logs from other security tools such as Endpoint Detection and Response (EDR), Endpoint Protection Platform (EPP) endpoint solutions, Next ge...

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

Infographics

×

The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

Retail sales are an important economic indicator because consumer spending reflects the strength of an economy and its fundamentals. Retailers are expected to invest in transformative technologies to prepare for unexpected events, new emergencies and build resilience. Currently, among the primary focal areas for retailers is to build e-commerce cap...

Enterprise-wide digital transformation initiatives result in more dynamic network environments, making it crucial for businesses to identify security vulnerabilities in real time. However, existing security technologies provide only a snapshot of security risks in the network and are not effective in mitigating fast-evolving threats. Manual sec...

This study presents findings from Frost & Sullivan’s 2025–2026 Voice of the Enterprise Security Customer Survey, based on responses from 2,100 senior cybersecurity decision‑makers across regions, firm sizes, and industries. The research explores generative AI products under consideration by organizations spanning the global economy, current cyberse...

As digitalization enables the rapid embrace of digital devices, there has also been a parallel increase in illicit and criminal activities committed through these new devices and systems. Law enforcement agencies must adapt their operations to include the ability to access and analyze these devices while integrating new tools to keep pace with crim...

The SynBio field has evolved well over the past two decades, with significant technology disruptions leading to new opportunities and remarkable growth potential. Advances in SynBio technologies have transformed drug discovery and therapeutics development, accelerating the identification of novel drug targets and high-throughput compound screening ...