Search results for: 'Field Service Management'

This research service provides an overview of customer experience outsourcing services in Europe and outlines drivers and restraints, market share by industry participant/ contact channel, revenue by market/service/vertical types, WAHA share, percent of technology adoption and bot-managed interactions. Market dynamics will favor global, technologic...

This study provides an analysis of sustainability in the ASEAN aquaculture industry, with a specific focus on the current status of the three leading producers in the region—Indonesia, Vietnam, and Thailand. Aquaculture is the fastest-growing food production sector in the world, fuelled by stagnating global capture fisheries, rising global protein ...

Along with healthcare, retail was one of the industries most impacted by the COVID-19 pandemic, which forced rapid change and innovation because retail goods and services are often necessities in peoples lives, not nice-to-haves as seen in the travel and hospitality sectors, for example. In some of these verticals, customers slowed down or stopped...

The CX industry is in a disruptive state as IT decision-makers and customer contact leaders struggle with prioritizing and procuring budgets and persuading executives to align CX and corporate goals. There is a fear of failure in these uncertain times, making organizations less agile than in previous years. Trust, ease of use, and reliability are t...

The refrigeration equipment market is in a new era, fueled by disruptive technologies, transformative megatrends, and competitive intensity. With the increasing cost of energy and the stricter environmental regulations, the Internet of Things (IoT), artificial intelligence (AI), and cloud computing are making refrigeration systems smarter and more ...

The smart and connected homes market is developing quickly and attracting a wide range of companies. Enabled by the Internet of Things (IoT), the journey towards smart and connected homes depends heavily on end user acceptance. This is a crucial factor for market participants to gain customer trust based on value propositions and suitable regional ...

In this paper we will highlight the specific mega trends impacting the future of mobility, and define what Social Innovation can deliver to the transportation market. We will take a deep dive into the challenges and opportunities for Social Innovation in Transport and Mobility, as well as quantifying the relevant opportunities and their impact from...

This research service on the global pharmaceutical stability testing market addresses market sizing, emerging trends, and technologies, and provides a snapshot of the key participants in the market. The base year is 2015 and forecasts are provided from 2016 to 2020. The market is expected to grow at a CAGR of 9.4% till 2020, driven by an explosio...

This Frost Radar™ provides an in-depth analysis of 15 of the top Growth and Innovation leaders offering digital signage software and services. Digital signage has evolved beyond the static board or wall to become a dynamic and adaptable communication medium that fits within omnichannel marketing and enterprise communication strategies and toolsets....