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Globally, the commercial aviation industry emphasizes sustainability, with aircraft OEMs focusing more on developing energy-efficient aircraft. They also aim to increase electrification on aircraft and make them compatible with sustainable aviation fuel. In the commercial aircraft manufacturing market, the barrier to entry is high due to the sub...

This study examines growth opportunities for communications and collaboration technologies across the travel, hospitality, and passenger transport industry, drawing on Frost & Sullivan's 2026 information technology decision-maker (ITDM) survey. It captures how organizations in this sector are prioritizing, funding, and modernizing their unified com...

This Frost Radar analyzes the industrial electric motors market. By definition, industrial electric motors are the electric motors used specifically for industrial applications such as power generation, oil and gas, transportation, water and wastewater, metals and mining, food and beverage, buildings, data centers, logistics, and others. Traction m...

Clinical-grade wearables are regulatory-approved devices that provide clinically actionable data for monitoring, diagnostic, and therapeutic applications. As demand for continuous remote monitoring of patients increases to mitigate healthcare challenges, such as rising costs and staff shortages, so will the potential for wearable devices to support...

The North American wavelength services market is in the mature stage of the product life cycle. In recent years, the request for wavelength services has snowballed, driven by exponential demand for high bandwidth from wholesale and retail customers looking to accelerate their digital transformation initiatives, the adoption of AI-enabled applicatio...

31 Jan 2022  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...

The non-destructive testing (NDT) market is undergoing transformational growth, driven by several emerging opportunities. This Frost & Sullivan report identifies and analyzes the top 10 strategic imperatives influencing the future of this market. Geopolitical chaos, characterized by political instability in certain regions, significantly impacts ND...

The year 2020 was marked by significant changes in the way European businesses operate and serve customers. The COVID-19 pandemic forced many people to leave their traditional workplaces and move to work-from-home setups to comply with social distancing mandates and limit the spread of the virus. In addition to continuing to adequately serve custom...

This research study focuses on the drive to operationalize capital and service costs favoring non-conventional business models (MES and MVS) in Italy over traditional capital-intensive purchasing and service models. The study also features a detailed elaboration on the legacy of public-private partnerships (PPP), framework agreement case studies, m...