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20 Aug 2021  |  North America  |  Frost Radar

Frost Radar™: Communications Platforms as a Service Industry, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Frost & Sullivan defines Communications Platforms as a Service (CPaaS) as any cloud-based platform that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications. In nearly all cases, the embedded communications and collaboration services leveraged through a CPaaS are a fe...

Frost & Sullivan defines Communications Platforms as a Service (CPaaS) as any cloud-based platform that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications. In nearly all cases, the embedded communications and collaboration services leveraged through a CPaaS are a fe...

The customer experience (CX) outsourcing services landscape is expected to sustain a strong growth trajectory during the next 5 years. Two drivers will fuel this momentum: increasing acceptance of CX as a formidable competitive differentiation strategy and compelling incentives for companies to outsource their CX operations. Improving CX ranked ...

Digital transformation is entering an era of unprecedented change for businesses. Seamless, intelligent, and ubiquitous interactivity is a key IT investment theme for companies across all verticals that want to make a big impact on the future of their organization. This study is derived from a survey of IT decision makers in Brazil across multiple ...

21 Jul 2020  |  Asia Pacific  |  Market Research

5G and its Cybersecurity Implications for Enterprises

The Sophisticated 5G Environment Drives the Need for Scalable, Integrated, and Automated Security

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The 5G network is expected to bring about numerous benefits to organizations and enterprises once it is fully implemented, as it will connect a large number of devices at high speed, and offer ultralow latency and massive bandwidth. Industries, such as healthcare, logistics, energy and power, ICT, and others will be leading adopters of the 5G netwo...

The metals and manufacturing sector across the Middle East is undergoing a fundamental structural shift, driven by the convergence of decarbonization mandates, energy transition demand, industrial localization policies, and digital transformation imperatives. This study examines the evolving competitive landscape and identifies ten high-priority gr...

This Frost Radar reveals the contact center-as-a-service (CCaaS) industry leaders using their Growth and Innovation scores as highlighted in the Frost Radar methodology. Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth ...

The Hong Kong contact center applications market generated revenue growth of 4.7%, with market revenue of $16.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...

Cities are proactively moving away from personal cars to other sustainable modes of transport. Shared electric modes of transport are likely to see an uptake, working in conjunction with traditional transport systems. Car-free cities, access regulations, and zero-emission deadlines will play a major role in shaping the carsharing industry. Carshari...