Search results for: 'Edge Computing and the Future of Data Management'

A number of software companies established their fulfillment centers in India in the early 2000s in search of low-cost, high-productivity hubs. The early success of jobs outsourced to India and a rapidly evolving education infrastructure led to further investments in Indian global capability centers (GCCs). As companies ramped up their investments ...

The global facility management (FM) industry is entering a new phase of accelerated transformation driven by economic uncertainty, supply chain volatility, rising energy costs, and intensifying sustainability demands. In 2026, FM strategies are being shaped by the need for resilient operations, credible environmental, social, and governance (ESG) p...

The Frost Radar of the translation management systems (TMS) industry analyzes providers that help companies and organizations streamline, manage, localize, and optimize the complex process involved in translating content into multiple languages. Systems often include project management, translation memory, terminology management, vendor managem...

As decarbonization strategies gather pace across industries, emissions management is emerging as a key growth opportunity because companies like to minimize their emissions impact. Frost & Sullivan has identified a complex and dynamic value chain and a set of process steps where opportunities abound: planning and advisory, measuring and monitoring,...

Customer experience (CX) management is a subset of the broader business process outsourcing (BPO) industry. It is defined as a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplish it in-house. CX management is an evolving industry, containing large global players and smaller regionally fo...

The customer experience (CX) management services industry is forecast to grow rapidly, fueled by the recognition of CX as an effective strategy for competitive differentiation and a compelling incentive for businesses to outsource CX operations. CX management services are increasingly vital in building a solid end-to-end customer journey as custome...

The North American facility management (FM) market is maturing as outsourcing continues to rise, supported by new opportunities in end-user segments and an increasing focus on technology, sustainability, and energy management. However, high competitiveness, pricing pressures, and eroding margins remain as challenges for market participants. This Fr...

To deliver a great customer experience, organizations today want a single view of customers across all touchpoints, which can be achieved through customer relationship management (CRM) solutions. The goal for businesses is to capture and leverage the wealth of available customer data to have profitable, productive, value-rich, experience-enhancing,...

The rapid expansion of AI infrastructure has driven unprecedented growth in cloud provider backlogs, with RPO emerging as a critical indicator of future demand. However, not all contracted revenue backlog represents equivalent business value. Some RPO reflects robust, executable demand that providers can profitably fulfill, while some embed a subst...