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The global CCaaS market generated revenue of $4.99 billion in 2021, a 21.6% increase from 2020. Frost & Sullivan projects that revenue will increase at a 13.2% compound annual growth rate to reach $9.29 billion by 2026. The North American CCaaS market contributed $3.03 billion of that 2021 amount (representing 14.2% year-over-year growth) and is ex...

Serverless capabilities simplify and streamline enterprises’ ability to develop and deploy cloud applications. In serverless architecture, code is deployed on a server when needed without requiring a technician to allocate or manage the server capacity. Serverless computing helps developers move from developing monolithic applications to lightweigh...

Carrier managed network services (MNS) refer to network services offered and managed by a carrier (telecommunications) company, which cover the implementation and support of network equipment, applications, and services. Businesses increasingly adopt advanced technologies from different vendors to improve business processes, reduce costs, and enhan...

The Frost Radar™ for the digital media content security and anti-piracy services industry analyzes providers offering a range of technologies, services, and strategies aimed at protecting digital content from unauthorized access, use, distribution, and modification. The competitive landscape of the digital content protection and anti-piracy market...

Hybrid work and software as a service have shifted security enforcement from the network perimeter to identity, transforming it into a control plane. Workforce identity and access management (IAM) now determines whether every user, device, and session should retain access based on context, risk, and least privilege policies. This raises the competi...

European ranks second in use of managed software-defined wide area network (SD-WAN) services, just behind North America. Market growth is driven mainly by an acceleration in customers’ digital transformation, more complex network environments, and massive amounts of traffic generated from the cloud. SD-WAN technologies placed at customer edge locat...

This Frost Radar analyzes and positions 13 of the world's leading and most dynamic carbon capture and separation technology market players. Organizations need to plot a dynamic roadmap for the transition to net zero carbon emissions. Carbon capture is a proven technology that can be implemented in various industries, including hard-to-abate se...

The chemicals industry has been undergoing a continuous, but gradual, transformation with the aid of digital technologies. The paints and coatings space leads in terms of the extent of digitalization adopted in various domains of the value chain to address unmet needs, although a significant portion of investment is focused on enhancing value throu...

Video’s role in the enterprise has undergone a profound and irreversible transformation. Once relegated to the periphery of corporate communications for occasional executive town halls or formal training modules, it has become a core, strategic asset. It is the primary medium for knowledge management, the lifeblood of employee engagement in a distr...