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The European smart meters market is very much in the growth stage of its life cycle, with massive investment and acceleration anticipated within the current decade. Currently Sweden and Italy are the only mature markets in Europe. Smart meter developments are taking place in countries like Denmark, Finland and Norway, while large scale rollouts ha...

The human risk management (HRM) landscape is evolving rapidly as organizations face unprecedented challenges, including cybersecurity threats, remote work adaptation, and increasing employee well-being demands. This Frost Radar™ is an essential benchmarking tool, identifying the industry's most innovative and impactful participants, highlighting wh...

The North American managed software-defined wide area network (SD-WAN) services market is in the growth phase of the product life cycle. Across industries, businesses are embracing these services as an integral part of their WAN transformation strategy, largely to gain cost and operational efficiencies. Market revenues for 2019 exceeded $1.7 billio...

This report provides a comprehensive analysis of innovations and growth opportunities in the surgical visualization landscape, highlighting the evolution of image-guided navigation, AI-powered image fusion, and immersive visualization platforms. With the increasing traction towards minimally invasive surgeries and multimodal imaging, traditional 2D...

Original equipment manufacturers (OEMs), airlines, and airports have an opportunity to adopt a new generation of clean and sustainable technologies to reduce their contribution to climate impact. Hydrogen presents a path to transubstantiate aviation into a climate-neutral industry. Industry studies suggest that novel aircraft, aero-engines, and sys...

While advanced air mobility (AAM) as a concept has been widely discussed throughout the modern aviation age, it was only in the past decade that a definite boom was apparent in the development of actual aircraft. This was in line with the technological advancements seen (or proposed) with respect to power systems, battery efficiency, energy storage...

The global elemental analytical segment garnered $1,183.9 million in 2018, which is expected to reach $1,729.8 million by the end of 2025. This mature market is likely to grow at 5.6% CAGR between 2018 and 2025. The elemental analytical instrumentation market includes atomic absorption spectrometer, atomic/optical emission spectrometer, and induct...

After a challenging year in 2020, the year 2021 redefined the global energy industry in many ways. The world witnessed rising concern about climate change and demand for sustainable solutions and processes. Following the latest COP summit, more than 100 countries have pledged commitment to net-zero emissions by 2050. In North America, Canada announ...

25 May 2021  |  North America  |  Frost Radar

Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings a...