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This report provides a comprehensive analysis of the North American dedicated internet access (DIA) services market. Frost & Sullivan conducted primary research interviews with leading service providers and secondary research comprising published materials, including financial reports and internal databases, to perform a detailed analysis of revenu...

Digital experience platforms (DXPs) are becoming the central layer for managing, delivering, and optimizing digital experiences across channels. As organizations balance increasing content demands, personalization requirements, and governance pressures, the role of the DXP is expanding beyond content management into orchestration—connecting systems...

This tracker provides quarterly updates for key segments in the North American CCS market, including broadband, video, voice, and wireless services. In the residential broadband market, cable maintained the highest market share percentage, with approximately 68.5%, followed by fiber to the home (FTTH), digital subscriber lines, and satellite servic...

Multi-agent systems (MAS) for workflow automation are transforming enterprise operations by enabling multiple autonomous AI agents to collaborate, coordinate, and execute complex business processes across organizational functions. This report examines the global multi-agent workflow automation market between 2026 and 2030, focusing on advancements ...

The APAC network security (NWS) market saw a healthy YoY growth of 16.7% in H2 2020. Network firewall segment will continue to be the driving force of the overall NWS market. Stronger demand for secure SD-WAN and secure cloud edge services solutions is a new driving force that ensures greater adoption of edge security solutions, centered by firewa...

This study provides an overview of the space force capacity structure of the Asia-Pacific. With an increase in tensions and conflict zones across the globe, military space capabilities have expanded to anticipate threats, respond to crises, and project power, guiding the development of offensive and defensive strategies vital to national interests....

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

The global business process management (BPM) industry is projected to experience significant growth in the coming years. The BPM services market is estimated at US$254.1 billion in 2023 growing at 5.0% year-on-year driven by the demand for process automation and AI as organizations embark on their end-to-end digital transformation journey. Disrupti...

According to the US Bureau of Labor Statistics, 34% of the American workforce works from home on an average day. As remote and hybrid work environments become more prevalent, businesses struggle to guarantee security beyond their corporate perimeter. Enterprise users typically connect to the internet, to the cloud, and to email through a browse...