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As the customer contact landscape continues to be disrupted, the CX team at Frost & Sullivan has seen three noteworthy topics come across our desks repeatedly over the course of 2018, each of which resulted in detailed white-papers. These are by no means the only technology-related topics of importance as far as the CX goes, but it’s noteworthy how...

Business class revenue was a key growth driver for airlines as they attempted to resurrect from COVID-19 pandemic-related service disruptions. The emergence of the new traveler segment, the luxury leisure traveler, ensured business class cabins remained fully booked throughout the seasonal tourism periods. Overall, passenger preference for privacy ...

The need of and reliance on space-based data and satellite services and capabilities are rising exponentially, attracting undue attention from adversaries. Every stage of a satellite's life cycle, from design and development to end-of-life or decommissioning, involves information technology (IT) services, making cybersecurity a crucial part of the ...

This study evaluates sustainable practices across the value chain of nine automotive original equipment manufacturers (OEMs), shedding light on their commitment to environmental stewardship. The report illustrates how each OEM strategically incorporates sustainability principles into key value chain stages, namely sourcing, manufacturing, design, m...

Frost & Sullivan s study of the European Class1-3 steering and suspension components aftermarket for passenger cars and light commercial vehicles identifies viable growth opportunities over the forecast period. It forecasts unit shipments (in million units), revenue ( million), and average manufacturer-level price (in ) through 2030. The study al...

14 Apr 2025  |  Global  |  Market Research

OEMs’ Used Car Retail Strategies, Europe and North America, 2025

CPO Programs and Electric Units Drive Future Transformative Growth Potential

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The used car market has undergone changes since the COVID-19 pandemic, driven by soaring prices and supply shortages of new vehicles that have suppressed demand. OEMs selling vehicles directly to end customers rather than through franchise dealerships as intermediaries is a new trend gaining traction globally. Under this business model, franchise d...

Traditional carsharing refers to short-term vehicle rentals where users can pick up and return vehicles either at fixed stations (station-based) or at flexible locations within a designated area (free-floating). In this model, carsharing operators typically own and manage the vehicle fleets. Zone-based operators primarily support station-based serv...

Healthcare systems today are facing a convergence of pressures that threaten both operational stability and patient outcomes. Workforce shortages, clinician burnout, rising costs, and persistent health inequities are compounded by the growing demands of an aging population with complex needs.These challenges are not isolated—they interact and inten...

The significant increase in defense budgets among NATO member states, driven primarily by the evolving security challenges posed by the Russia-Ukraine war and rising geopolitical tensions, forms the foundation for this Frost & Sullivan unique research report.The report explores how NATO’s collective focus on modernization, resilience, and interoper...