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Frost & Sullivan Global Vice President Alpa Shah recently hosted a video webinar with an exceptional panel to discuss how customer experience (CX) is essential to every business. However, budgets and costs still get in the way. The panel included Richa Diwan, Director, Transformation Management Office, Blue Cross Blue Shield of North Carolina; Milo...

In today’s turbulent economic conditions and the challenges brought about by the global COVID-19 pandemic, geopolitical chaos and supply chain gluts have affected investor sentiment. Delays in new project investment, concerns of low RoI, and high operational expenses, especially in the oil and gas upstream sector and the chemical process, power gen...

The electric components industry within the off-highway segment has grown significantly in recent years, with a global market size of $7.05 billion in 2023. Frost & Sullivan projects a 12.8% compound annual growth rate (CAGR), reaching $30.04 billion in revenue in 2035. Factors driving the industry growth include BEV market growth (electric/hybrid)...

07 May 2021  |  Asia Pacific  |  Market Research

Customer Experience Management Study—Malaysian Telecommunications Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. In this study, Frost & Sullivan examines customer experience in the telecommunications sector in Malaysia, with a focus on the critical factors that influence customer behavior through...

While Internet of Things (IoT) adoption is a strategic imperative, companies struggle with decisions related to legacy infrastructures, connectivity architecture and implementation. IoT professional service providers can help companies advance IoT plans by using their expertise and portfolio of solutions. Instead of following a build-and-own approa...

This Market Insight will explore how large Business Process Outsourcers (BPOs) have created company cultures that have become a driver for customer experience (CX) excellence across global markets. Much more than a company call for donating to a favorite charity, it’s about employee volunteerism, feeding children, caring for the environment, day c...

The overall research objective is to measure the current use and future decision-making behavior toward information technology (IT) around the globe, specifically: Enterprise Mobility Management, Digital Commerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Cloud Communications, Analytics, Digital Marketing Soluti...

Upgrading public street lights to LED lights alone is not enough to achieve desirable energy savings. Therefore networked, adaptive street lighting solutions have emerged as a leading smart city application. Although replacing existing street lights with LED lamps could cut down cities' electricity costs by 50%, networking these LEDs can deliver ad...

28 Jun 2023  |  Global  |  Market Research

Growth Opportunities in the Global Video Gaming Market

Rise of Social Gaming and New Technologies Reshape Future Growth Potential

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This study covers the global market for video gaming services. Gaming services allow users to play video games by interacting with an interface to get visual feedback. The scope of this study includes gaming solutions offered by providers, such as hardware gaming consoles and software (video games) offered in three types of platforms: conso...