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New and used vehicles can be purchased in a variety of ways in Europe, whether through franchised car dealerships, OEM online channels, or third-party online marketplaces. Automakers are exploring ways to reach out directly to customers to reduce retail operating costs while new car dealers want more effective ways to market and sell their inventor...

The United Kingdom, despite having relatively high rainfall and water availability compared to many other countries, faces water stress primarily because of climate change, which has changed rainfall patterns and caused droughts. During the 2022 drought, some UK water utilities implemented an unprecedented hosepipe ban. Droughts are expected to bec...

Over the next five years, the customer experience (CX) outsourcing services market will continue to grow rapidly, fueled by two factors: the recognition of CX as a potent strategy for competitive differentiation and the compelling incentives for businesses to outsource their CX operations. Companies expect continuous process enhancement and rapi...

The European aftermarket distribution ecosystem is a multi-billion euro industry, with distributors grouped into uneven clusters based on their size (revenue and network) and the operating structures of their respective buying groups. Frost & Sullivan independently plotted the top 10 European distributors in this Frost Radar™ analysis. In 2019, sel...

03 Mar 2022  |  Europe  |  Frost Radar

Frost Radar™: European Contact Center as a Service (CCaaS) Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying sizes that offer solutions to companies and organizations across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, ed...

Battery swapping stations are an important component of the $40 billion electric two-wheeler industry. The battery swapping market is in the growth stage and moving toward consolidation. The food delivery and courier, express, and parcel industries have been making the move to electric mobility fleets, most notably with the use of two-wheelers,...

Frost & Sullivan expects the electric bus charging industry to grow rapidly as demand for electrified vehicles increases. While legacy infrastructure players continue to dominate the sector, start-ups and technology companies are entering the charging space, eager to accelerate adoption with ultrafast and wireless charging innovations.Aside from de...

07 Aug 2020  |  Europe  |  Frost Radar

Frost Radar™: European Hosted IP Telephony and UCaaS Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines™

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European businesses are rapidly adopting hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) solutions to become more agile and more easily adapt to ever-evolving market conditions. The COVID-19 pandemic further reinforced the need for flexibility in technology consumption in terms of capacity adjustments and del...

21 Dec 2021  |  Europe  |  Frost Radar

Frost Radar™: European Customer Experience (CX) Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and one of the most relevant business differentiators. In Europe, demand for outsourced CX services is growing steadily as end-users demand more responsive, personalized, and engaging experiences. Businesses must design and implement a superior end-to-end customer jo...