Frost Radar™: European Hosted IP Telephony and UCaaS Market, 2020

Frost Radar™: European Hosted IP Telephony and UCaaS Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines™

RELEASE DATE
07-Aug-2020
REGION
Europe
Research Code: K531-01-00-00-00
SKU: TE03958-EU-MR_24621
$4,950.00
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SKU
TE03958-EU-MR_24621
$4,950.00
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Description

European businesses are rapidly adopting hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) solutions to become more agile and more easily adapt to ever-evolving market conditions. The COVID-19 pandemic further reinforced the need for flexibility in technology consumption in terms of capacity adjustments and delivery of services independent of user location, network, and devices.

Expanding availability of a broad array of UCaaS offerings (from simple, plug-and-play solutions for entrepreneurs to sophisticated, feature-rich offerings for organizations with complex environments and technology requirements) as well as a growing variety of services packaging and pricing will drive adoption across the entire customer spectrum.

UCaaS user and revenue growth will be slower than originally projected in 2020 and 2021 due to the economic downturn caused by the COVID-19 pandemic and ensuing workforce reductions and business closings. Strength will return in 2022 driven by ISDN services decommissioning, growing awareness of cloud services benefits, expanding variety of service offerings tailored for different types of customers, and the need for business agility in an increasingly global economy and accelerating pace of change due to rapid technology development.

The European market remains highly fragmented with Vodafone retaining a distinct lead ahead of all other providers. National incumbent carriers Telia, Telefonica, BT and KPN along with Vodafone comprise the top 5 European hosted IP telephony and UCaaS providers.

The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients.

Author: Elka Popova

RESEARCH: INFOGRAPHIC

This infographic presents a brief overview of the research, and highlights the key topics discussed in it.
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Table of Contents

Strategic Imperative

Strategic Imperative (continued)

Growth Environment

Growth Environment (continued)

Frost Radar™: European Hosted IP Telephony and UCaaS Market

Frost Radar™: Competitive Environment

Frost Radar™: Competitive Environment (continued)

Frost Radar™: Competitive Environment (continued)

8x8

AT&T

Cisco

Elisa

Enreach

Fuze

Gamma

KPN

Microsoft

NFON

Orange

RingCentral

Soluno

Swisscom

TDC

Telefonica

Telenor

Telia

Verizon

Vodafone

Strategic Insights

Significance of Being on the Frost Radar™

Frost Radar™ Empowers the CEO’s Growth Team

Frost Radar™ Empowers Investors

Frost Radar™ Empowers Customers

Frost Radar™ Empowers the Board of Directors

Frost Radar™: Benchmarking Future Growth Potential

Frost Radar™: Benchmarking Future Growth Potential

Frost Radar™: Benchmarking Future Growth Potential

Legal Disclaimer

European businesses are rapidly adopting hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) solutions to become more agile and more easily adapt to ever-evolving market conditions. The COVID-19 pandemic further reinforced the need for flexibility in technology consumption in terms of capacity adjustments and delivery of services independent of user location, network, and devices. Expanding availability of a broad array of UCaaS offerings (from simple, plug-and-play solutions for entrepreneurs to sophisticated, feature-rich offerings for organizations with complex environments and technology requirements) as well as a growing variety of services packaging and pricing will drive adoption across the entire customer spectrum. UCaaS user and revenue growth will be slower than originally projected in 2020 and 2021 due to the economic downturn caused by the COVID-19 pandemic and ensuing workforce reductions and business closings. Strength will return in 2022 driven by ISDN services decommissioning, growing awareness of cloud services benefits, expanding variety of service offerings tailored for different types of customers, and the need for business agility in an increasingly global economy and accelerating pace of change due to rapid technology development. The European market remains highly fragmented with Vodafone retaining a distinct lead ahead of all other providers. National incumbent carriers Telia, Telefonica, BT and KPN along with Vodafone comprise the top 5 European hosted IP telephony and UCaaS providers. The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients. Author: Elka Popova
More Information
No Index No
Podcast No
Author Elka Popova
Industries Telecom
WIP Number K531-01-00-00-00
Is Prebook No
GPS Codes 9535-C3,9705-C1,9610,9656