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- Latin American Contact Center Outsourcing Services Market
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05 Jul 2024  |  Global  |  Customer Research
Voice of Customer Enterprise Network Access Services in Latin America
Businesses Prioritizing Network Access Flexibility Leading to Transformational Growth
In May and June 2023, Frost & Sullivan conducted a global survey of network decision makers to understand businesses perceptions and purchasing decisions regarding software-defined wide area network (SD-WAN) and secure access service edge (SASE). This report examines responses from Latin American (LATAM) businesses of various sizes across vertical...
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23 Jun 2025  |  Global  |  Market Research
Latin America Automotive Industry Outlook, 2025
Increasing Competition, Powertrain Diversification, and Local Production of Electrified Vehicles Enable Growth Opportunities
The Latin American light vehicle industry has been recovering from the COVID-19 pandemic. In 2024, the industry sold 5.2 million vehicles, representing a 7.9% year-over-year (YoY) growth. Although it has yet to reach the 2019 sales figure, it is expected to do so in 2025. This year, the region is expected to sell approximately 5.4 million units, wh...
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29 Aug 2024  |  Global  |  Market Research
Latin American Mobile Communications Growth Opportunities
Rise of 5G, IoT, and B2B Use Cases Boost Revenue Generation Potential
The mobile communications industry in LATAM is crucial for economic growth, social connectivity, and digital inclusion. As smartphone penetration increases and network coverage expands, 5G connectivity demands strive for market innovation, supporting businesses, and improving general access to an essential service. The analysis is segmented by prep...
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25 Apr 2025  |  Latin America  |  Frost Radar
Frost Radar™: Customer Experience Management Services in Latin America, 2025
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
This Frost Radar™ examines the Latin American customer experience (CX) management landscape. It includes outsourcing services alone, excluding operations performed in-house and in shared service centers. It encompasses the services delivered in each local market and those from Latin American locations to countries overseas. CX management is a subse...
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07 Apr 2026  |  Global  |  Market Research
Fixed Wireless Access Services Industry, Latin America, 2026–2031
Demand for High-Speed Connectivity and Advancements in 5G Deployments Are Driving Transformational Growth in FWA
In this study, Frost & Sullivan presents the fixed wireless access (FWA) services industry in Latin America (LATAM), exploring its drivers and restraints, crucial market trends, and growth opportunities. The study period is 2023–2031, with 2025 as the base year and 2026–2031 as the forecast period.We analyze how major players like América Móvil, Te...
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21 Nov 2024  |  Global  |  Market Research
5G Revolution: Transforming Connectivity in Latin America
Opportunities and Challenges in the Emerging 5G Landscape
The mobile communications industry in LATAM is crucial for economic growth, social connectivity, and digital inclusion. As smartphone penetration increases and network coverage expands, 5G connectivity demands market innovation, support for businesses, and better general access to an essential service. The analysis is segmented by prepaid and postp...
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11 Nov 2025  |  Latin America  |  Market Research
Customer Experience Management in Latin America and the Caribbean, Forecast to 2030
Providers Lean on Agentic AI to Power Growth
The market for CX management is anticipated to grow during the forecast period, mainly due to the rising awareness that CX is a powerful tool for gaining a competitive edge and companies' growing desire to outsource their CX operations.The advent of generative AI (Gen AI) technology has the potential to upend this sector. This technology can signif...
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28 Oct 2024  |  Latin America  |  Market Research
Customer Experience Management in Latin America and the Caribbean, Forecast to 2029
Highly Complex Services Bring Opportunities for Differentiation
During the forecast period (2024-2029), the customer experience management (CXM) market in Latin America and the Caribbean (LAC) will expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for competitive advantage and 2) the increasing motivation among businesses to outsource their CX activities. This market is poise...
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23 Aug 2022  |  Latin America  |  Frost Radar
Frost Radar™: Latin American Used Car Sales, 2022
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
Although not a fully formalized market yet, Latin American used car sales have expanded in the last few years as a result of new vehicles’ high prices and reduced supply scarcity because of pandemic-related supply chain issues. Most local used vehicle transactions happen informally. However, traditional car dealerships, online marketplaces, and...
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15 Jul 2015  |  North America  |  Market Research
Analysis of the Latin American Contact Center Outsourcing Services Market
Latin America Becomes More Competitive for Nearshoring
The contact center outsourcing services Market in Latin America exhibited mild growth, mostly driven by good performances in Central America and the Caribbean, Peru, and Colombia. Both domestic and the offshoring businesses have driven this performance, although this segment experienced the highest growth rates. The United States consolidated as th...
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