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This research study focuses on providing all the presentations from Frost & Sullivan's two-day workshop event held in July 2015 in London, called Intelligent Mobility 3.0, Future of Mobility & New Mobility Business Models. These include presentations from Frost & Sullivan Europe team and a host of other companies, such as Daimler, Zipcar Europe, Al...

Rapid urbanization, private vehicle density, outdated infrastructure, and transportation-related emissions are increasingly stressing the urban mobility ecosystem. Cities across the globe are responding to these changes by developing a more sustainable, seamless, and integrated transportation system. Additionally, cities are focusing on building th...

The way people move is evolving. The future will have flexible, integrated mobility and on-demand services. The paradigm shift towards door-to-door travel provides opportunities for a new class of market entrants: mobility integrators (MIs). This study examines this emerging market space and features a wide spectrum of visionary opportunities for M...

This study focuses on the European last-mile food and grocery delivery market, covering platform-mediated meal delivery and quick commerce orders, and excluding merchant-owned direct delivery channels.It analyses key industry drivers and restraints, value chain configurations and operating models, providing strategic insights into the factors shapi...

Despite having disrupted most markets in terms of sales and profitability, the pandemic has ignited the minds for building a safer and convenient environment. Making the best of the situation is the connected automotive industry with trending use-cases that build the new normal across consumers. Adapting to the newer form of travel, Frost and Sulli...

Frost & Sullivan's research tracks the Personal Protective Equipment(PPE) market development by analysing a range of specific market segments, such as product groups, regions and end-use industries. This article is intended to complement the other more detailed analyses of specific market segments, by providing an assessment of the key strategic gr...

The aim of this research service is to provide a strategic overview of the global luxury vehicle market. Luxury automotive OEMs must evolve and adapt to emerging Mega Trends of urbanization, demographic and social preference changes, and technology and electric mobility. The study introduces new market segments that have developed to meet changing ...

07 Sep 2020  |  Europe  |  Market Research

Contact Center as a Service (CCaaS) Solutions Energize the European Customer Experience Space, 2020

CCaaS Solutions Inject Agility into the Customer Journey and Enable Organizations to Pivot and Recover from Disruption

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This study examines the cloud-based contact center (CC) solutions market in Europe. In the past, Frost & Sullivan has done combined studies for contact center on-premise solutions, hosted, and cloud solution markets. However, this year the studies are separated. This study is based on extensive primary and secondary research. This study finds tha...

In this report, Frost & Sullivan presents key findings from a survey conducted among European enterprises regarding their preferences for SD-WAN and SASE. The survey targeted IT and network decision-makers in various sectors, including financial services, healthcare, retail, government, technology, and manufacturing within the European market. It a...