Search results for: 'plai study'

07 Jul 2021  |  Asia Pacific  |  Market Research

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

In this Customer Experience Management study for Australia's Telecommunications sector, Frost & Sullivan examines the experiences deliveries provided by telecommunications companies to its customers. This study looks at the critical factors that influence customer behavior throughout the three phases (pre-purchase, purchase and post-purchase) of th...

In the Asia-Pacific transmission and distribution sector, the initial stages of grid restructuring will take place in countries such as Vietnam and Japan in 2015. In the smart-grid space, Japan and South Korea will continue smart-meter roll-outs. In Australia, grid privatization in Queensland and New South Wales was initiated in 2014 and is expecte...

The study provides benchmarking of Indian logistics service providers across eight key industry sectors on key performance criteria. It also provides a comprehensive analysis of the logistics spend, logistics efficiency and logistics outsourcing trends across each of these industries.

The construction industry is highly fragmented. It is focused on providing a wide range of professional services, including residential, non-residential, and engineering construction. While the industry typically tracks metrics related to construction activity, spend, growth, and competition, a significant challenge is to comprehend customer perspe...

The Indian air pollution control equipments market has seen solid growth in the past. The growth of this market is attributed to the growing investments in end user industries and pollution control board's (PCB) emission standards to control air pollution. Concerns about environment and creating an ambient atmosphere for healthy living has also sup...

5G technology, the successor of 4G, has higher speeds and bandwidth, lower latency, and multiple connections. The technology provides other benefits, such as platform digitalization and extended device battery life. The new dimensions of 5G are triggering the development of new services and technology monetization. Most governments in APAC support ...

This research service covers the Southeast Asian integrated facilities management (IFM) market. This study highlights the market size, presents forecasts, describes the market trends and the competitive landscape, and lists other key trends. In addition, the study looks at key vertical segments, including commercial, healthcare, education, industri...

This study looks at the current state of play in the Australian Smart Water Systems market. It looks at the overall size and growth rates of the market and discusses key drivers and restraints impacting the development of the market. Additionally, it analyses the competitive structure of the market and discusses the overall trends that are shaping ...