Search results for: 'refuse banking'

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

The global transmission market for heavy-duty (HD) commercial vehicles has changed drastically in the past few years. Manual transmission (MT) was the go-to option for all drivers in the North American market due to its robust gears, the expertise required, and low initial cost. However, drivers—especially those new to the industry—have embraced au...

Banking and financial services are entering a new phase of transformation as AI evolves from a supporting tool into an autonomous enterprise capability. This outlook examines six interconnected opportunities: agentic AI for autonomous operations, real-time AI auditing, regulatory intelligence and compliance orchestration, behavioral fraud analytics...

Frost & Sullivan's business and financial services group serves clients around the world in all aspects of financial analysis, market research and monitoring, due diligence, idea generation, opportunity analysis, investment valuation, and other proprietary research. A key aspect of this offering is the financial benchmarking and analysis (FBA) in t...

Research Service covering the Blood Banking and Plasma Product Markets in Indonesia for the year 2005. It covers figures on blood transfusion, the trends, drivers and restraints in this market and how the market is shaped by the national regulations and cultural trends.

This study is an analysis of the current status of the non-performing assets (NPAs) prevalent in the Indian banking system. The various measures that are being taken by the government of India to stem the surge in NPAs and the strategies and practices can serve as long-term solutions to the problem are the main questions that this study addresses. ...

25 Mar 2020  |  Global  |  Market Research

Digital Trends in the Finance, Banking and Insurance Industry, Global, 2019

New Business Models and Market Entrants Require Complete IT Overhaul to Remain Competitive

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Key Benefits

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) around the globe, specifically: Enterprise Mobility Management, Digital Commerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Cloud Communications, Analytics, Digital Marketing Soluti...

With more than 3 billion mobile subscribers worldwide, mobile phones present an unprecedented opportunity to offer a wide range of personalized financial services to a large percentage of the worlds population. For example, mobile devices have emerged as a viable fourth channel for facilitating convenient and safe commerce (after retail, direct ma...

This study covers the reaction of traditional banks and other financial service companies, the Malaysian regulators and supporting organisations to the new-generation trend of FinTech and explores FinTech start-ups active in the Malaysian market. A regulator holds the key to growing markets; this is true of FinTech in Malaysia. We have captured ke...