Search results for: 'survey center'

AI holds the potential to deliver significant benefits for economies and societies. As organizations shift AI technology implementation from the proof-of-concept stage to enterprise deployment, failure to implement an AI enterprise-wide strategy and roadmap can impede faster technology deployment. Therefore, it is important to analyze organizations...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Key Benefits

Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

This Voice of Customer survey examines Service Delivery Fleet, Asset Tracking, and Shipment Monitoring solutions in the Southeast Asian logistics service delivery markets. With a sample size of 61 organizations across Indonesia, Singapore, and Thailand, the survey gathered data from decision makers and key influencers from logistics companies, prim...

03 Aug 2022  |  North America  |  Customer Research

US SD-WAN Enterprise Survey: Adoption Trends by Business Size

SD-WAN Forms the Foundation to Digital Transformation Initiatives

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In this report, Frost & Sullivan provides a detailed analysis of the 2021 US SD-WAN survey conducted among different business sizes on their preferences for SD-WAN. The survey respondents are C-suite and IT/network decision-makers among different business sizes, including small businesses (250 to 499 employees), mid-size businesses (500 to 999 empl...

The data center colocation market has seen significant growth in recent years, driven by the rising demand for data storage and processing capabilities. Colocation providers offer enterprises a cost-effective way to outsource their IT infrastructure by providing physical space, power, cooling, and network connectivity to house their servers and oth...

Southeast Asia is an important data center colocation services market in Asia-Pacific. The market will continue to grow with the increasing implementation of digital transformation initiatives. Global, regional, and local service providers expansions in new markets, the rising hyperscale demand, and commitment toward sustainability drive market gr...

08 Jan 2021  |  Global  |  Market Research

Increased Investment by Cloud and Colocation Providers Drives the Global Data Center Market

5G, Edge Computing, and Expanding Connectivity Power Transformational Growth

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Key Issues Addressed

The next decade will witness an explosion of data due to increased levels of technology deployment across the globe; this will drive the need for processing and storing data and require the construction of both large and small data centers. The advent of 4G and 5G networks and the deployment of Industry 4.0 technologies and Internet of Things (IoT)...

This research service examines the cloud contact center solutions market in Asia-Pacific. The cloud contact center market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 20...

This study examines the hosted/cloud contact center solutions market in the Asia-Pacific region. The hosted/cloud contact center market is comprised of full-suite hosted Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Chat, Outbound, and Agent Performance Optimization (APO) applications. The study analyzes the total market size...